提供免費停車場的杜塞爾多夫酒店

這家酒店似乎很新,牀和浴室都處於最佳狀態。位置並不完美(從中央火車站步行10分鐘;附近幾乎沒有餐館/商店),但我可以住在那裏。主要的缺點是服務。我知道這是一個精選的服務,中等規模的物業,但即使如此,它也低於標準。我有工作人員說英語或德語(週末)有困難。儘管我是 IHG Diamond,但我的工作人員給了我一個糟糕的房間。我有工作人員沒有正確地解決投訴(缺陷暖通空調單元)。再次,我意識到這不是高檔的4-star酒店。儘管如此,即使對於選擇服務屬性,服務也令人不滿意。工作人員似乎訓練得很差。杜塞爾多夫的平均房價往往很低,但我仍在考慮是否給他們另一個機會。

房間裝修簡單，沒有什麼設計感，面積20平方左右，在歐洲算是寬敞的，因為趕上了歐洲最大的美食節期間入住，所以房價有些波動，感謝攜程承諾的價格優惠，把95元差價補到我的賬户，經典德式早餐算是比較豐富，還有鮮榨果汁，因為房價含早餐，所以早餐人很多，有些擁擠，就餐環境一般。如果500左右房價的話還可以，因為活動漲了價格，個人感覺性價比不高！自助式辦理入住手續，辦理完後自己拿房卡，結果折騰半天也不行，還是要前台重新辦理，如果英文不流利，或者不是常駐在歐洲的話，入住辦理也會比較麻煩。入住必須等到一點半以後，哪怕是有空房也是要等到1點半，雖然不知道為什麼，但是感覺不夠人性化，因為我時間比較充裕，就帶着孩子在大堂等到1點半，但是比起新加坡早上七點就可以給辦入住的感覺真的是天差地別。waa希望能幫到

Μειναμε με τη συζυγο μου τρεις νυχτες.Το πιο ευκολο ηταν να το βρω.Βγαινοντας απο το κεντρικο σιγηροδρομικο σταθμο το βλεπεις στα 150 μετρα αριστερα.Καινουριο η ανακαινισμενο κτιριο,κομψο και συμπαθητικο.Εισοδοσ στο λομπυ,ομορφος χωρος που μερος του αποτελει και την αιθουσα πρωινου.Ανεβαινεις στα δωματια,δυο ανελκυστηρες γρηγοροι.Δωματιο,οριακα επαρκες σαν χωρος,καθαρο,μγαλο κρεβαττι,ανετο στρωμα,μικρη ντουλαπα,συσκευη καφε,χρηματοκιβωτιο,55 ιντσων 4Κ τηλεοραση,ανετο μπανιο.Καθημερινη καθαριοτητα οχι λεπτομερης,αλλαγη πετσετων αν το θελεις.Δεν υπαρχει πληρης ηχομονωση αλλα ειναι επαρκης.Το πρωινο δεν ειναι αναλογο ενος ξενοδοχειου 4 αστερων,χρειαζεται βελτιωση.Η τοθεσια ειναι τελεια.Με το τραινο μπορεις να πας οπου θελεις στη Γερμανια και οχι μονο,στασεις ταξι,μετρο τραμ λεοφωρειων δυο λεπτα απο την εισοδο.Με τποδια μπορεις να πας σε ολα τα βασικα σημεια της πολης,καναλι,αγορα,παλια πολη,ποταμι.Τελεια τοποθεσια.Αυτα.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

這是本次歐洲行，最貴的一個酒店，本來抱着很好的期待，最後是無盡的失望。 因為是歐洲盃去看球，這個酒店屬於凱悦集團，我非常信任凱悦，就定了套房。遇到了幾個問題，給大家避雷: 1這個酒店是法院改造的，非常特殊，所以進門的時候，行李全靠門廊小夥和自己提上去，我的行李很多很重，我認為這很不合理，也很費勁。 2我預訂是雙床行政套房，既沒有給雙床，酒店也沒有設定行政樓層。最後告訴我滿房了，不能調整。我提出給我加個床，來解決問題。 3打掃衞生不靠譜。卧室一個床，它還不乾淨，床頭枕頭下一個死蒼蠅，噁心壞了。我立刻告訴前台來換，也沒給補償。還是攜程靠譜，給我補償了幾百塊錢，表達心意。我覺得一個酒店衞生這麼差，也很難做的好。 4早餐食物發黴。早餐品種多，但都難吃。水果還發黴！這個真的醉了，噁心極了。品控一塌糊塗。 5早餐服務差。服務人員態度惡劣，愛答不理。這是其他酒店一點沒遇到的，這個酒店特別明顯。 6比賽當天不給用餐廳。7.6那天比賽日，我們去看球前，出發之前想去pitti 吃頓飯。結果告訴我，不給使用餐廳，原因不明！ 這個酒店如果一個晚上2000，我覺得也就算了，也就這點水準。拜託，這是6000多9一個晚上的酒店，這個服務水平也太差了吧！ 特別是死蒼蠅、發黴水果，噁心到家了！請大家抵制這個酒店，不要去！

我在牛塔布被公司安排了一晚,因爲公司活動在附近舉行。我的一些同事也是如此。我非常喜歡我的短暫停留。我的大多數同事也喜歡這家酒店。房間不是很寬敞,但是很乾淨,裝修時尚,還配有電視、空調、保險箱和吹風機。不過,沒有迷你酒吧或咖啡/茶製作設施,我們到達時本來會喜歡的,因爲我們在交通中被困了幾個小時,而且非常口渴。早餐是自助式的,非常好。很多選擇,新鮮,準備得很好的食物。工作人員都非常友好和樂於助人。有一點批評:當我們下午4點後不久到達時,只有大約一半的鑰匙卡被編程。我是一個幸運的人,他們馬上就拿到了名片,但我的一些同事不得不等了半個多小時。我稱之爲缺乏組織,特別是因爲我們到達的時間比計劃要晚得多。

服務熱情，房間不錯，位置市中心非常優越

我和我的兄弟在這裏住了2024年歐洲盃半決賽,酒店很準時。真的不能要求更好的東西,我們在杜塞爾多夫早早起牀,他們讓我們提前入住,沒有任何額外費用。S-Bahn不是太多的步行距離,我們也使用Uber,這不是問題。牀和枕頭只是我喜歡它們。唯一的缺點是,我們從半決賽(在多特蒙德)回來晚了,沒有現金,自動售貨機只有現金,桌子上的人無法從酒吧給我們喝一杯。總的來說,一家非常好的酒店。如果我再次訪問,我會再次停下來。

Very good location and easy to arrival and park your car, the reception employees are very friendly and helpful, the room was very nice and clean, nice view on the garden, near the brand shops and the old town and close to the nice garden for walking.

I stayed at this hotel for two days when visiting Düsseldorf with my family. The hotel is well located, at the end of Königsallee, the city’s main shopping street. A subway station is located just across the street. There are also a couple of restaurants across the street and two supermarkets behind the hotel. We stayed in a twin room on the top floor which was clean and reasonable in terms of size. The sink was broken but water didn’t leak. The breakfast buffet has few options for a 4-star hotel, there is hardly any fruit and milk alternatives are not available in the buffet, you need to order. Be very careful with charges to your credit cards. The hotel blocked 350 euros on my credit card upon arrival and this amount was not released when I paid for my stay. It’s been a month that I stayed at this hotel and they are still withholding the amount.