上坡旅行之家酒店(The House Tour Uphill)

A little review for The House Tour Uphill experience at 27th july 2023. This is our first time to try this hotel. The parking spot is quite spacious and it’s enough. We found the reception at night around 11PM when we’re about to checked in named Faisal sit and talk to his fellow employee on the guest table while they smoke begore he’s hurry to serve us on the check in desk.We got a room at first on room number 101, we found that the bathtub is still wet and also a few hair on the tub as well. We noticed that there is no telephone on the room so we go back to the reception to ask for a room change. We find that the reception Mr. Faisal is changing the room to 106 but he didn’t apologize for what happen to us. We’re as a hotelier in a different place knows we need to say 3 magic words while we seeve the guest and how to handle a complain. We didn’t get any trouble on the room and everything was great inside the room. The breakfast is also quite variative and delicious but we see a FnB service staff is sitting on the top of front office cabinet behind the desk, when i found it he directly go normal again. When we’re about to check out we found another unpolite thing from the security on the playground. At first we didn’t know that the playground is only for 12 years kids maximum but i jumped on the trampoline and he shouted from far away said it was not for adult, as a hotelier we know that is not allowed to do that. What he should do is appoach us politely and say excuse me and appologizing first before say the regulation that we should obey on the playgrounds. Not all the staff are great but i really appriciate the man that help us checked out on 12.30pm at 28th july 2023

The House Tour Hotel - Uphill, just remember this name for the best hotel in Bandung. I have stay for a day. Stepping through the hotel, i was immediately struck by the beautiful pool area, very good concept, Airy and very spacious...very welcoming a**osphere. The staff throughout the hotel were very professional, friendly and extremely helpful especially Mr. Ferdi & Ms. Selvi. They're always greeting and smiling to us. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic bathroom and also aesthetic pleasure for your eyes. I have no hesitation in recommending this hotel to the everyone who want to go to Bandung. Will be back to this place soon.