休斯頓NASA韋伯斯特萬豪萬楓套房酒店(Fairfield Inn & Suites Houston NASA/Webster)

我們沒有預訂適合殘障人士評估的房間。然而，我們被分配到了那種類型的房間。當要求換房間時，工作人員表示無法換房間，因為所有房間都已分配完畢。我問我們談話時是否所有房間都被佔用了。她說所有房間都沒有被佔用，但未被佔用的房間是供軍事人員（國民警衛隊）使用的。這種說法是粗魯、不恰當、不專業的，因為我的錢與軍事人​​員的錢有完全相同的價值。當被問及我們的房間是否可以更換時，她解釋說經理已經分配了所有房間，她無法調整這些房間的更換。 （那麼，假設出現了管道問題？她會找人來幫助我們嗎？）我們沒有預訂這種類型的房間（這對我們來說不方便或不舒服），但我們被迫接受它。作為給我們帶來的不便，我希望獲得一晚積分以用於未來的住宿。

這是我很長一段時間以來最順利的入住。工作人員非常友善，樂於解答問題。花了不到 5 分鐘，而且還有另一位客人在我前面。大廳非常乾淨，維護得很好，這種外觀一直延續到我們的房間。再高興不過了！

Great location to restaurants which you can walk too, breakfast was good with lots of tables to sit, near NASA, only downside was during our stay there were kids running up and down the hallway.

Nice hotel. Good location for us. Front desk staff wasn't there when we tried to check in. Rooms are nice. Not many TV channels though. Again no one at the front desk the day we checked out and had a question. Had to wait for over 5 minutes and I could hear them behind the door laughing and talking. But overall, good hotel.

Was disappointed in the “king” sized bed. I own a king sized bed at home and my husband and I can barely touch our finger tips together when we lay on our backs. The bed they labeled as “king” sized was definitely a queen mattress. I let the hotel know that I felt they were being dishonest with the guests about their king suites and was assured it was a king bed. Sure it is.

Some days breakfast was good, others fair. Coffee all day nice. Pillows could be improved. The bed was comfortable.

Bad experience at check in, extended empty food trays at breakfast, and mens lobby bathroom a mess.

Made a quick trip due to a family illness and decided this looked like a good overnight. Very nice front desk help, and easy parking and checkin. The area was off of the highway, so no problem with highway noise. My one complaint is that someone close by left their television on all night long. My white noise sound app helped, but it was loud enough I could still hear somewhat. The bed was comfortable.

I paid for a King room and they gave me a double queen 😡, the room smells like a porta can potty and has a horrible whistling sound.