BreakFree Grand Pacific Caloundra

Location was perfect. Close to cafes and beach. Perfect view. Kitchen was clean but oven trays had been left covered in alfoil. Cupboards and drawers were stocked adequately. Stops there. Overall it is very dirty and very run down. Mould in apar**ent at DANGEROUS levels. Two asthmatics suffered ongoing breathing difficulties due to this. Windows were closed on first night but the mould was so bad the two people had very bad asthma all night. They are still recovering. Windows open less than 10cm, some no longer opened due to being stuck. Window frames were dusty/cobwebs. No windows in laundry, toilet, bathroom nor en-suite. Tan couches were so filthy that high touch areas were brown with dirt/grime. I covered couches with spare sheets as they were so gross. ALL doors and high touch areas were dirty/grimy. The floor tiles were literally black with dirt - felt grimy/sticky underfoot. The broom closet was stuffed with junk. There was a broom but nothing to sweep mess up with. The three bedroom units overlook the pool and rooftops of the other units. This is not shown in the photos. The photos show craftily angled shots of the view. Old resorts can still be clean. I cleaned some grime to see if it was cleanable and yes, it was. Only thing clean here is the bedsheets. It is an unhealthy place to stay. Don’t do it.

We were disappointed. The fridge in our unit had no freezer to freeze our cold pack for our travel basket. The remote control for the TV was a US generic and did not enable use of Foxtel which was provided. Surprisingly we were expected to pay $15 a day to access WIFI. In the last 30 places we have stayed, WIFI is free, So overall very disappointed.

Apar**ent is very outdated and crazy over priced. Walked in to the room , can easily feel the dusts and smelly … never come back again

The room was very old & dated. The bath was 1 metre from ground & difficult to get in for a shower. Need to advise customers of this as it's quite dangerous for 70 year old guests. No hand towels provided. No instructions on operating foxtel from tv. My computer screen was bigger than outdated tv.

Where to start. Our first room was atrocious. We checked in late and went straight for dinner. When we arrived back to our room, I noticed a smell, after 30min my breathing was restricted and I had a headache. I turned the lights on and noticed black mold around the air-conditioning vents and on the ceilings, the floor was also damp in area's. It was 10pm. I went to the reception area, no one there. I called the after hours number, spoke to a lady who advised there was nothing they could do until 8am the next day, when reception opened. Obviously I advised that this was not good enough, the room was affecting my health and I couldn't stay in it. She was not empathetic at all, and could not help until 8am. I asked if they would reimburse me for the cost if anither room, at a different hotel, the answer was no. I went back to my room, and told my wife and two children that they were not going to help until 8am. There was one bedroom without air-conditioning, and little mold. My wife and kids slept in there. I couldn't, i stayed on the balcony for the entire night, getting no sleep. I called WOTIF, initially you guy's were helpful and empathetic. Offered to give me vouchers as compensation. Then I was transferred to a very unhelpful, inconsiderate person who did not want to help.. The following day, at 8am, I politely advised of my dissatisfaction with regards to the service and respect i was afforded as their customer. Still no vouchers from WOTIF..

This is a lovely property, very easy walking distance to everything, shops, restaurants, beach etc. Wonderful view. Staff were very friendly and helpful.

4/4 of our family loved it. Close to the beach and great pool. Very clean and close to restaurants and cafes.

Mould on bedroom roof. Carpets very dirty. Outdoor spa had no wall outlets only floor ones We needed the back ones as we have back problem. Saudi good. Location good. Reception not helpful when we asked question just told pamphlet over there no inside help on what to do. We will not be coming back to these apar**ents.

Fantastic location with great access to the beach and restaurants.