美國 - 彭薩科拉 - 大學城長住旅館(Extended Stay America Suites - Pensacola - University Mall)

There were things left from previous customers, (I Guess). sticky residue on the light switch, and on the counter in the rest room. You could here doors slamming thought the night. The bed was hard with 2 thin pieces of cover with 3 flat pillows. We stopped to rest but with those conditions we didn't get much rest.

It all started with Latricia at the desk sweet providing and very knowledgeable. All staff that I encounter were really great accommodating so whatever needs I needed above and beyond duties shout out to all at Extended Stay at University

La atención al cliente cuando llegamos muy mala experiencia muy descortez y todo se miraba sucio sobretodo los pasillos yendo a la habitación y muy malas condiciones

Hotel centrico, cerca mall, instalaciones viejas

Room Smelled heavily of smoke even though advertised as a non smoking hotel. Awoke to small roaches crawling on bedside table. Furniture, rugs, countertops, and floor exhibited heavy cigarette burns. Some staff very helpful while others were too busy on their smoke breaks outside to be bothered answering questions. This happened on multiple occasions. It was a great price but I doubt I’d stay here again.

Worst experience I’ve had. We had late check in at 2am. We got a room, go in and it is occupied. As I go inform the front desk of this she said “well no one is suppose to be in this room” she assigns me another room and the room isn’t even clean and the room itself was in very poor condition. We just went and stayed at a different hotel. I do not recommend staying here!

Do people normally stomp around loudly in their hotel rooms? If they don't, I still heard every step from the unit upstairs.

Shower rod is barely hanging on the walls at each end. Night table and dining table are severely damaged. Front desk staff was great!. Management and maintenance are terrible!

DO NOT STAY HERE. This is not a hotel! This place is run like low income housing. There are dirty towels, garbage bags and trash lining the hallways. The carpet is so dirty that it is sticky and the smell is horrendous. My son and I had to leave the first night we stayed, there is loitering and smoking right outside the front door and made us feel very unsafe. The pictures on the website are lies and they DO NOT include breakfast as it says. I lost money and my points because I was lied to. We left due to the entire second floor full of smoke from someone burning something in thier room and the fire alarms NEVER went off. This place is not safe . DO NOT STAY HERE IF YOU HAVE CHILDREN.