Holiday Inn Express 珀斯(Holiday Inn Express Perth)

Every thing is nice

Lift was under maintenance so I have to use the stairway with my heavy luggage.

I am leaving a low star review as this hotel was less than kind. Do not expect them to have any sympathy for you. I booked a 2 night stay and before we were going to be there, I sent them a message asking if I could just stay one night due to my son's medical condition. I explained to them about my son, but the hotel did not bother to respond to me. I then talked to them when I got there and they said I booked it through ******* so there was nothing they could do. I then talked to ******* and they said no problem with one night and called the hotel. The hotel then said they would deny this request even though ******* was fine with it. In addition we got an advance notice that the hotel lift wasn’t working and for us to understand that this may cause complications. Well, I showed understanding to them but do not expect any caring or compassion from them. I still paid for the 2 nights of stays while only staying 1 night so they got everything that they wanted. By the way, over my 1.5 weeks in the uk, I stayed in 9 nights with Holiday Inns and the other Holiday Inns were great. This Holiday Inn is just not good at all and the Holiday Inn international brand should rethink its association with this particular hotel.

Staff service was excellent. When informed that my son had severe food allergies (egg and milk) Emma on reception went above and beyond to ensure rhat he was catered for for breakfast the next morning and that everything was safe. She briefed her Manager and team and personally attended to us in the morning. Excellent service. Will stay here again when in Perth. Only complaint was family room was a bit cramped for three - okay for one night.

Rats running about outside, very tired and dirty hotel. Shower area needs big scrub, scale under sinks, beds dipping in the middle. Very unpleasant stay, major work required

Overall we enjoyed our stay. The lift is not working, but this didn’t really bother us, and the very capable girls at the front desk carried our bags up to our room. The beds were very comfortable and breakfast offered lots of choices. The room was very quiet as well. We had one sub-par meal at the pub Maltings next door—would not recommend having a meal there. The hotel was a quick drive from the city center.