on our way home from a trip in the north of Scotland we booked this hotel for overnight stay 29/10/21 paid £96, having booked with best western before we thought good quality hotel, how wrong could we be . Run down would be a compliment, old chipped furniture, door at the bathroom that would not close, the frame round the bath was falling apart, damp patch on the ceiling, broken overhead light and the window that opened right out if it was not one storey up you could walked straight out into the road. We sent a email of complaint and received on back ask for booking conformation and payment details which we did since then no reply, sent another email at the end of the year still no reply. will never stay at a best western or recommend one to any one. poor customer communication
翻譯