珀斯凱悅酒店

我們在這裏住了兩個晚上,從倫敦希思羅機場到珀斯17個小時的航班,等了一個半小時以上的行李,我們打車到這家酒店,服務非常好。我們入住後去了我們的房間,房間裏有茶和咖啡。房間很乾淨,牀很舒服,枕頭也符合世界各地的假日酒店的標準。我們去了常春藤和傑克,這是附在酒店。食物很好,但更像共享盤,適合偶爾喝一杯,而不是主餐。我相信,如果你和酒店有早餐套餐,他們就會在這裏服務早餐。這家酒店就在城市的中心,離一切都很近,但在晚餐服務期間沒有很多餐館可以吃。大多數酒店似乎只提供午餐或下午晚些時候的小吃。

我們有一個單位說沒有窗戶,因爲沒有其他地方有體面的價格,這是唯一一個看起來體面的價格,我們嘗試了1晚,我們對結果非常驚訝。很好,即使沒有窗戶,也是迄今爲止我們住過的最乾淨和最好的酒店之一。就在停車場旁邊,藏在一個角落,但這並沒有打擾我們。我們實際上喜歡它。也在一樓,所以我們不用爬樓梯或等待電梯。入住是無縫的,自動入住。設施很棒。距離車站有點遠,但鍛鍊和散步都很好!

房間很不錯，但是注意攜程主頁的描述非常不清楚。我去了以後發現是混宿，而攜程主頁寫的是shared room ，中文翻譯裏也沒有體現混宿。。而且我到店以後已經沒有純女生宿舍了，而且當天臨時重新定也很貴！

哇!我們住在珀斯的3個不同的地方,在Busselton的1個地方。這個地方在我們住過的3家酒店中排名第一!安靜,豪華,非常友好的服務,每日客房清潔,快速電梯,超級方便的代客泊車,優越的地理位置,一切都以令人難以置信的價格。不能說足夠高我們在這裏住了3晚,除了 - 希望它更長。

入住洲際過生日,酒店提供免費一瓶酒,很不錯。房間對於支付的價格來說很小,考慮到酒店比較新,感覺有點陳舊。我們爲俱樂部休息室的訪問支付了額外的費用,希望我們沒有。它必須是我去過的最糟糕的休息室之一。它非常陳舊,沒有氣氛,除了感覺不育。食物供應非常差。晚上的canapes看起來像他們已經坐了幾個小時,質量很差。早餐甚至更不胃口。這是乾熱食物和冷食物的組合,已經坐了太久,大部分是不能食用的。休息室服務足夠,但肯定沒什麼特別的,不是五星級。退房時,有人問我的住宿情況如何,說這是足夠的,但僅此而已。結賬助理只是感謝我入住。我回復了酒店的通用電子郵件,以尋求反饋,但沒有收到回覆,這就引出了他們對客人反饋給予多少關注和考慮的問題。由於珀斯CBD現在有這麼多酒店,洲際需要提高遊戲來吸引回頭客。

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

The European Hotel retains much of its distinctive style but it IS different under the new management. Miss Maud is on an extended break but it looks like the wonderful buffet cafe/restaurant on the corner has gone forever. There is a small coffee shop as part of the complex. We were disappointed with the service. Offerings were fairly limited and not cheap. But there are other options nearby. The hotel is now more Eurasian. There is nothing wrong with that of course. Staff at reception are professional but can be curt at times. I endorse the comment of the reviewer who mentioned information about wifi and password was not freely given at check-in. Having said that, the free wifi was very good. Room was as we expected. Comfortable but the airconditioning took a little while to get used to. The hotel is an easy walk from Perth railway station so it is convenient for people using the new (October 2022) airport line. Public bus services pass close by. Many businesses in the area have closed down but the hotel surroundings are generally safe. However, some patrons may feel a little uneasy about some of the local street and homeless people.

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

Would definitely want to stay again. The hotel room has almost everything I needed. Would be a bonus if microwave was more easily accessible. Staffs were friendly too.