First time staying here and most likely will be the last. I frequently stay at Holiday Inns primarily because the service is great and the rooms are spotless. Very disappointed with this location. Check in - the front desk clerk was pleasant but with 3 adults was a bit surprised we were given 1 entry key. Ok, no big deal, usually given 2 but maybe they were short on keys. Got to the room, king size bed with a pull out couch. On the surface the room appeared to be clean. I have worked in several hotels so I know what to look for. Once I began my standard room exam (for bugs and dirt) I was not happy with what I found. 2 pillows and the blanket on the bed had stains. Big enough where I don't understand how it passed the inspection of the laundry attendants. I could tell the cases were laundered by the smell. Not sure about the blanket. I went to the closet to inspect the sheets, pillows and blanket for the pull out. On fitted sheet found several hairs. Pillow protectors were dirty, one pillow case dirty. At this point I decided not to pull the couch out to sleep. Not sure what I would find. By this time I was becoming extremely irritated. Unacceptable for $250 a night. The hotel was crowded and by this time I was exhausted so I just used the flat sheet to cover the couch and went to sleep- not comfortable but oh well. Next morning went to breakfast, dogs and screaming kids all over the place, my daughter informed me that this is the hotel very close to Splash Lagoon (kids now make sense). After a horrible night of kind of sleep on a rock hard couch, screaming children weren't a welcome sound. Sorry. The ONLY good thing was breakfast, large portions and it was really good and made to order. BTW, include it when you book if you want breakfast in the morning. Not cheap and there aren't microwaves in the rooms, another thing I thought was weird. A family of 4 will spend $60+ for a meal and a drink. Another plus was a nice lady at the front desk named Joyce, per her name tag. Very helpful and kind. Other employees were somewhat cordial but indifferent so Joyce stood out. Overall, I give this stay 5 out of 10. Would not stay here again. Expected better for the costs.
My wife and I stayed here for our first anniversary. We are from South Carolina. It’s a wonderful hotel but Tay made our stay even more enjoyable. Very friendly, courteous, and informative. We couldn’t have asked for a better desk person! Thank you for all your help.
I rented two rooms off of them and for two night for my wife and our older kids. The kids room ended up. Eing a handicap room which we did not request and when the first child showered water got every where all over the tile floor because the shower curtain was a good 6-7 inches off of the floor. There was BLACK MOLD coming out of the base of the shower which only goes to show how much they clean the shower. The door to the bathroom didn’t lock and the the main door to the room had to be slammed shut and then checked to make sure it locked as when we returned at the end of the first day the door was open. Nice right!! Security not such a priority there I guess. When I made mention this the night manager he offered to change our room for our last night which I declined. Be also said well no one told us about the mold before. I said no one should have to if your cleaning people were doing their job!!! Upon checking out and mentioning it the the hotel manager he offered me a $25.00 discount and did so with attitude so I said thats fine if thats all you can do go ahead and I will call corporate to discuss more to which he said if you are calling corporate then I am not giving you the $25.00. I said are you really trying to hold $25.00 over my head so I dont call corporate lol needless to say I told him keep his $25.00 then called corporate and they gave me a free two night stay to any of their properties. One thing for sure is it WONT BE SLEEP INN IN ERIE PA!!!
Great location, fantastic rooftop pool, wonderful service! Check in was quick and I was told where to park and when breakfast was and so forth. The room was clean and quiet, and the bathroom had everything going for it as well. No stains, leaky faucets or ticking noises. The view of the Mississippi from the hotel pool area is truly something to behold!