珊瑚太陽別墅(Coral Sun Villas)

Beware! My family and I rented villa Tranquil through Coral Sun Villas for 2 weeks over the Summer. On arrival it was clear the villa had not been cleaned although beds were made up. The place was filthy. Broken toilet seats, Dirty crockery, glasses and utensils in the cupboards with dried food on them, floors were unwashed with hair everywhere and most surfaces greasy and dirty. Pillows were heavily stained and no bedding protectors. The pool was dirty as was the outside dining area. These are just a few of the many issues we found and to say the place was tired is an absolute understatement; its exhausted! Certainly not as advertised in the pictures. We contacted the company to discuss our concerns over the lack of cleanliness and found them to be dismissive and rude – one of the phrases used by them – well it’s not my house so I don’t know what you want me to do. “Clean it please” was my response. I could go on as I feel strongly that when you have worked hard to save for a much-needed holiday the very least you should expect to receive is clean accommodation and respectful communication. This was not our experience at all and this review serves only to warn others to be careful of renting from this particular company.