美景酒店 - 凱悦臻選酒店(The Bellevue Hotel)

It’s very old, small, and lack of amenities if compared to similar value hotel. The hotel security is not polite. I’m very disappointed during my stay….

The general staff were excellent. Management is TERRIBLE. We checked in on 6/15/23 to a Deluxe King room, pre paid through *******. The next morning water was pouring through the bathroom fan and the bedroom ceiling, NOT dripping, pouring. My shoes and backpack were wet. We were eventually moved to another room, NOT a comparable room. Not one single manager bothered to call us to make sure we were ok, was the other room satisfactory, were our things ok, etc. Two separate staff members told us a manager would call. Not one manager called. I wanted a refund for the difference between the Deluxe King room I prepaid for and the dark, "atrium" room we were moved to. Literally had to keep the lights on all day. The hotel told us to go to ******* because we booked through them. I was on the phone for an hour with *******, who, after trying very hard, were told by the hotel that no refund would be given. Worst customer service from supposedly a 4.5 star hotel I've ever had - and we travel extensively, all over the country. Also, if anyone is thinking of staying here, the "general" restroom for hotel guests is on the 19th floor! The hotel is old and dated. It does look very grand from the outside, but is in serious need of an update. All of those things I would normally push aside, but water pouring through the ceiling and no management acknowledgement is unacceptable. We did get our cocktails on Thursday night taken off the bill. Doesn't compensate for terrible management.

The property was beautiful and the service was top notch. However, we reserved a two queen bed room and we were given a king bed room. We had to have a rolling bed sent to the room to accommodate us. The rolling bed took up the remaining available space in the room. We stayed 3 nights in a crowded room barely large enough to accommodate 3 people and our luggage. My husband had to sleep on a rolling twin bed. We were told we would be moved if any double queen rooms became available, but this did not happen.

Reste i jobbet. Slitet hotell som redan sett sina bästa dagar. Mkt oljud från trafikerad gatan utanför . En del förvirring bland personalen om vilken typ av frukost som ingick

The room was inaccurately depicted online, based on what we received upon arrival. The shower curtain was extremely moldy & the shower itself was covered in someone else's hair. The sheets were torn & ill-fitting & the mattress was uncomfortable. The coffee maker in the room was broken & inoperable, as was the iron. The staff were decidedly rude upon check in & not especially helpful throughout the stay. Food options available were old & overpriced. In all, this was an unfortunate & expensive room selection.

Property is beautiful and undergoing a significant renovation. People who work there were great - hope they stick around and provide the same great service after the renovation is completed!

It was strange to get to our room and see - instead of a street view or any sort of view that offers natural light - we saw a ballroom. Where a man was standing. Looking at us. NO THANKS BEBE.

Very dated interior. Towels and toiletries not in room, had to ask Restaurant closed but no prior notice (and advertising within the hotel providing hours which ended up being inaccurate.