鳳凰城西 - 託爾森智選假日酒店(Holiday Inn Express & Suites Phoenix West - Tolleson)

Close to music venue, staff were pleasant and helpful. Breakfast so so.

透過 ******** 預訂，當我們經過三 (3) 是的三小時的旅行從圖森到達時，酒店已經關門了，就像不開門營業一樣。我想知道為什麼 ******** 在我們旅行之前沒有打電話。他們留下了一個虛擬機，當我開車時，直到我們入住隔壁的庭院才知道是他們。慶幸的是他們有一個可用的房間。我對這種處理方式並不感到興奮，但據我所知，結果可能會更糟。

*******提供了這家酒店的預訂，上面顯示即將開業，所以我提前預訂了房間。在我到達的前幾天，我在網路上發現酒店還沒有開業的評論。我立即聯絡 *******，他們告訴我他們會盡力解決這個問題。當我的入住日期到達時，我收到一封電子郵件，告訴我很遺憾，他們無能為力，因為免費取消日期已經過去了，所以他們向我收取了住宿費用，而且我還不得不去尋找另一家酒店的費用。致命的是，這不是我的錯，而是 ******* 沒有提前通知酒店尚未開業。我也沒有檢查，因為我相信自己的住宿，就在旅行前三天，我偶然檢查了一下，以找出前往酒店的路線。糟糕的客戶服務。如果他們知道酒店無法提供他們提供的服務，或者他們會把我送到另一家酒店，但沒有！仍然是最後一根稻草和勇氣要求我評價我的住宿！好吧，它已經關閉了！」詐欺！

Very nice and fancy atmosphere, clean room and bathroom, friendly staff. All around great experience!

飯店經過改建，我們的孩子很喜歡早餐，有很多不同的選擇。

Limpio, cómodo y seguro

muy bien

Hotel is modern and brand new. Area is quiet and safe. Our room was super clean and comfortable. Had a great sleep thanks to the blackout curtains, it also helped that the hotel was very quiet. Bed was comfortable but pillows were way too soft, even the ones labeled as hard. Love all the quality amenities offered. Great Wi-Fi connection. Bathroom was clean, had extra towels which I loved, water pressure in shower was great and didn't run out of hot water. I also loved that the amenities like shampoo and soap we're high quality brand. Overall a great stay and would gladly return when needed.

Nice and new condition. A bit on the noisy side. Freeway traffic could be heard deep into the night. Able to hear guests in the room next door; footsteps, door closing and adjusting a/c unit.