JW萬豪鳳凰城沙漠嶺度假村(JW Marriott Phoenix Desert Ridge Resort & Spa)

We had a great staycation! The room was great as was the service! There were only 2 things we wanted to note; there were not enough servers in the Lazy River area. Quite a few of us and those around us waited almost 45 mins to and hour for a server to come by. The service was great when we got it but it was too busy without enough workers. Another note was the bottom of the Lazy River was very rough in quite a few places, the handles on one of the ladders only had one heat guard and it was very very hot making it hard to get out.

Very disappointed at check in as the room booked was not as advertised ended up with a $150 per night upgrade to get what I thought I was already getting..... Nice place but not up to JW Marriott standards to me

Poor management who will do absolutely nothing for you if you have issues with booking or reservations. I was clearly there for a conference and upon arrival, no one could find my booking. Due to unfortunately circumstances, I did not have access to my email that had the reservation in it. Instead of working with me in any sort of capacity, I was charged double for my stay. I've never seen such pure greed before. The property is beautiful, but it's clear the hotel is just after your money and has zero hospitality when it comes to helping solve problems - all they want is the money

We had our family vacation (mom dad 2 five year old boys) & have nothing but incredible things to say. Great family friendly amenities without sacrificing quality. Customer service was top notch. The executive suite was very nice and spacious. Would certainly come back again!

Even though the pool area was under construction, the pool area was nice. The rest of the hotel, staff etc was great!

Lovely service! Clean rooms, Amazing restaurant options! Overall great experience! Perfect for families.

This property is absolutely stunning!!! The food is excellent so is the staff. Housekeeping is near nowhere 5 start resort level.

The property is beautiful with many options for families. On the other hand, housekeeping needs to be much better in 5 start resorts. We stayed here for 8 days and the housekeeping was dismal. The food is excellent ! The staff is very friendly and courteous.