峽谷豪華精選套房酒店 - 腓尼基(The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale)

The Canyon Suites was my choice for elevated accommodations at the posh Phoenician located at the base of the Camelback Mountain. I upgraded to this category of dwelling as it was separate and more intimate. Service was upper class, it was packed with amenities and more abundant than those attached to a standard suite. The digs were were outfitted with custom decor accomplishing a residential fervor with a patio affording an outdoor lifestyle and superb views. Access to an exclusive pool, a breakfast and lunch spread, were hits with me. The focus of all of this is the Canyon Lounge, a communal spot in the main lobby serving breakfast and in the evening, cocktails with small plates.....yummy yummy in the tummy. The poolside Canyon Grill features a lunch menu of fresh salads and makes the waterworks all the more attractive. The Canyon Suites at the Phoenician elevates your stay.

All I have to say do not go there! I was so sad about my stay!!! From the checkin to checkout. They room service , housekeeping. No one was a help. The amount Amount of Money I spent. WOW I tried to cancel before I went because my daughter was in the hospital they would not give me a refund. So I went he stayed behind .

熱情好客！腓尼基度假村的體驗是一流的。很棒的餐廳和餐飲服務。凱文（峽谷套房經理）非常熱情，並確保我們的住宿體驗是最好的。他非常樂於助人，從推薦到發送到我套房的特殊迎賓禮物。與我互動的所有團隊成員都很友善且風度翩翩。我會回來。感謝您參與這次愉快的旅行。

這家酒店很漂亮，但工作人員使它成為豪華酒店。 Alexis 在禮賓台，Victor 在泳池邊，Don 在美麗的大廳歡樂時光調酒，這讓我在酒店度過了最輕鬆的 24 小時。我等不及要回去了。特大號床房非常寬敞，陽台上的雙人沙發真是一個極好的特色。如果您想泡在浴缸裡看電影，浴室裡有電視。庭院是如此美麗；我唯一的評論是，游泳池確實需要好好撇脂，但我今天離開時看到工作人員正在處理這個問題。客房服務很好，免費的自助早餐更好。

入住峽谷套房讓我們體驗了兩全其美的體驗。它讓我們靠近我們想要的老城區、市中心和鳳凰城，同時也提供了我們所需的安靜和放鬆。儘管腓尼基酒店也是一家很棒的酒店，但它對於我們想要的東西來說太繁忙了。峽谷套房飯店是度假村中的度假村。抵達後，我們升級到了一間加大雙人床套房，面對駝背峰的雄偉景觀。這間套房很大。我只是希望客廳的家具更舒適。他們有一個很大的區域，有一台大電視，但家具真的很硬。值得慶幸的是，床超舒服。我們真的很喜歡這個庭院。這是享用早晨第一杯咖啡並聆聽鳥鳴的好地方。浴室也非常寬敞，有充足的毛巾和很棒的 Byredo 產品。工作人員很友好，樂於助人，並且非常小心地嘗試記住我們的名字。太多的工作人員無法提及。希望您有機會見到巴茲。甚至連代客泊車和行李員都很樂於助人，而且是一個很好的資訊資源。客房服務人員對他們的工作感到非常自豪。除了我對家具的抱怨之外，我認為峽谷套房還有一些需要改進的地方。他們需要更多的泳池工作人員。那些可憐的人負責讓你準備好、接受食物和飲料訂單以及製作自己的雞尾酒。他們真的可以用另一隻手來移動椅子和雨傘。我還認為一些雨傘和椅子可以更換，熱水浴缸區域可以使用一些 TLC。此外，他們的小屋租金價格也高得離譜。我在摩納哥、邁阿密和加勒比海地區租過更便宜的租金。最後，早餐服務員拿著一瓶咖啡四處走動，看看是否有人需要續杯，這會殺死早餐服務員嗎？

I usually save my points to stay here once a year. As lifetime Titanium I have been treated very well with extra amenities in past years. I guess I got spoiled and this year the person checking me in really had no interest in interacting with me. She wasn’t rude but not like I had been welcomed previous years. There was no welcome at the little gatehouse which was a minor thing but a nice way to start a visit. They added the option to self park in the garage under the Canyon Suites. I prefer that but missed the interactions with the valets. The exception was the people working at breakfast. I had a few nice conversations with them. The breakfast is lovely and I enjoyed eating outside before the heat of the day started. I love that the pool is open 24 hours so I could have a sunrise swim.

This was my family and I's fourth or fifth stay at the Canyon Suites at The Phoenician. Every single time the service has been top notch. The staff remembers our names, gives a gift to my children, and always provides something a little extra, be it snacks with a free movie or a free Smores kit. The breakfast, while minimal is great. Without looking like a Homewood Suites or something, they provide you with high quality and well cut fruit, yogurt, oatmeal, and always a breakfast entree. The staff is the best I have encountered at any hotel in the states. The ONLY negative thing I had to say was we experienced ants at the pool at three different locations, even one time before we even had any food or drinks. I know we are in the middle of the desert right at the base of a mountain, but that has to be improved. The issue is not enough to lower the review, just something to be noted.

The Canyon suites is extremely old & outdated. Like everything else in life; you need to adapt to the changing times. The Canyon Suites hasn’t demonstrated they have the ability & staff to do this. Keep the guests safe & do the right thing. Don’t put profit over the health & safety of guests.