Resort is 40-50 mins drive from the Phuket airport. Not really near any beaches (30 min drive to the closest one) or town (20 min drive). Restaurants available around the lagoon area. Local road side restaurants on the main road. Boat arcade supermarket 5 mins walk from the resort front desk. Nice swimming pool, with kids playing area, and pool valleyball net available. Polite staffs. Good coffee at lighthouse cafe. Initially, we have booked a premier delux room with lagoon view. We arrived the resort entrance saying ”this looks nice”. But we checked in and realised we were not staying at the hotel wing. We were led to the marina/ lagoon side, which looked a lot like a retirement village. The room was large, nice view looking at the yachts. But the room was so neglected, and definitely needed some cleaning and re-furnishing done. Long story short, we had a long drive, we stayed the first night, and we would get a room change the next morning. Obviously, we didn't get a good night sleep. We approached the front desk, complaint about that room and wanted a room change. This was the first time I ever complaint about hotel room. Initially,the staffs wanted us the price difference, in the end offering a room at hotel wing, facing the pool with no extra cost. We checked out the room condition before accepting it. The difference was heaven and hell . Just want to thank front desk staffs for making room change available. This made the end of our trip on a high note. Just want to mention, although pool regulations said that no lifeguard on duty. But if pool attendant/staff sees young kids wander into pool without adult, staffs should intervene. One morning during breakfast hours, 3 kids walked into the pool , the oldest kid maybe only 7 yr old. The played at the kids area for 15-20 min unattended. The mother popped up from one of the rooms on 1st floor. The son decided jumped into deeper water. Lucky he didn't submerge straight away and managed to yell at his mother for help. Mother saved own son. Nobody would have noticed the kid was drowning if mom wasn't there.
滿意
701 評價