鴿子谷Haywood Turquoise Jewelry附近酒店

服務好，熱情，免費升級

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.

在9-11-22上我們聯繫了865-429-8500,給我們一家人小孩安排了希爾頓Home2套房的房間,一個孩子有特殊需要。我們需要一個廚房,特別是加熱食物的手段和在一個單獨的臥室裏至少睡一個自閉症兒童的能力,而這一臥室有辦法被一扇門隔開。所以我們專門打電話來確保我們到達時沒有任何驚喜,因爲網站混亂....,與我們有關,確保我們有適當的設施和房間佈局。當我們撥打上面的電話號碼時,電話裏的男性很快就通知了所有房間都有單獨的雙層牀房間,但他會檢查特魯希爾頓酒店有什麼。我們後來得知,在家庭2套房的位置上沒有分開的雙層牀房,這兩個酒店就在彼此的旁邊。然後那個助手告訴他,他確實有一個房間滿足了我們在希爾頓酒店的需求,它確實有一個單獨的房間睡覺和一扇門。還建議我們在房間裏有個廚房,整個電話都重複了一遍。我們訂的房間,爲9-12-22,第二天早上我們出發,9-13-22。在9-12-22上,幾個小時後開車到酒店時,我們注意到確認郵件錯誤,說我們11號到達,12號離開,我們錯誤地已經入住了。我妻子打電話來,這個錯誤最終被糾正了,據說是因爲同一個房間和設施。到達後,我們偷偷地走進房間,然後去房間發現這是一間單人臥室,沒有一張特大牀,沒有獨立的房間,根本沒有廚房。我回到前台,和這裏的員工交談了一下,我告訴他們我們沒有被承諾的設施或房間。我建議這是令人沮喪的,因爲這是第二次混合,我擔心的是爲以前的厄洛尼蒂保留的賬單。我很快被訓斥說這家酒店是專營店,所有的錯誤都是“中心”的錯誤。然後我說如果現在沒有房間,我們如何糾正這一點,我再次被建議,這家酒店是弗蘭西斯酒店,我基本上必須處理其他地方的問題,假設是這個所謂的“中心”。助手說他們確實在另一層找到了一個房間,並給了我新的房間鑰匙。我把我們的家庭、物品和孩子都聚集起來,從5樓一直走到3樓,來到我們的新房間。進入房間後,我們看到的是雙層牀房,但很快發現沒有廚房,就像我們明確承諾的那樣一開始預訂時在電話裏。我立即走向前台,說這個房間沒有廚房,當時我被告知房間裏沒有廚房,但是他們確實在Home2套房酒店有。我被訓了

我們對你們酒店的位置感到驚喜。景色令人歎爲觀止!我們的房間非常舒適。躺椅處於下降狀態,但這樣做的目的,因爲我丈夫不得不睡在躺椅上。泳池非常誘人,昨晚的煙花非常令人興奮。

I wouldn't pay to stay here again. Here is a list of Pros/Cons: Pros: ~Close to the Parkway ~The view of the mountains from our room was spectacular Cons: ~The hotel was dated, and tired looking including our room. Old fixtures, worn furniture in the lobby, etc ~Wifi did not work in our room on the 6th floor. ~The bed was INCREDIBLY noisy and mattress springs could be easily felt when lying down ~There were some stains on the comforter in between the sheets, looked like a bit of old blood. (looked like it had been laundered and dried on) ~The breakfast was supposed to be hot, but the heaters must not have been working since all the ”hot” items were about room temperature. There was no fresh fruit, bacon, toast, etc. Plates were styrofoam/plastic utensils. I expected better for what we paid to stay there. Overall, I wouldn't recommend this place. It wasn't horrible, but there are definitely better options for the price point. I'm glad we only had to stay one night there.

我曾經看到他們招牌的照片,上面寫着這不是最新的,但它是最乾淨的。沒有商業花招,它很乾淨,住在這裏非常愉快。