凱藝酒店(Quality Inn)

I told them that I had two service dogs and they wanted the papers on both even though right on their tags that they can only ask if they are service animals and if they are trained to do something. Then at 10:30 at night we are told that we have to have 100 dollars cash even though our room was paid for for incidentals.

The staff was very professional. Checkin and out was quick and easy. Amenities were satisfactory. The price was excellent. No issues during the stay. As an older motel, it could use some modernization and upgrades. The room was satisfactory for the required stay. I would stay there again.

Multiple issues with this stay. Was not told a 100 dollar cash deposit would be required. Room had literal black mold around the top corners of the jetted tub. Staff was extremely rude and unprofessional. Never got the deposit back nor did I receive a receipt for said deposit. Spoke to the owner regarding my concerns and was hung up on despite being extremely professional. Terrible customer service and I will never stay at another Quality Inn, I will sleep in my car first.

It was just off I-75, which made it convenient as we were on our way north. For a budget hotel, I thought the room and breakfast were a good value. My husband and I were pleased.

No hot water to fill the tub.. unclean tub .breakfast was sad. I guess you get what ya pay for won’t be back to this location

My one-night stay was worth the price paid. I was on a budget. The place was clean and the staff was efficient and friendly. Location is quite convenient to the interstate. Furniture, building and finishes were worn out and poorly maintained (i.e., vinyl wall covering in the bathroom). Under similar circumstances, I would stay there again. The price was right.

Race fans beware! This was the worst hotel I've ever had the displeasure to have ever stayed! We paid for a king room. When we arrived, we were told that they didn't have a king only a double. Our room, it was nasty! It was dirty, the TV didn’t work, the toilet wouldn't flush and the hotel smelled like a dirty, old ash tray! We requested a different room and was told that they only had a smoking room available. I refused to stay in a smoking room. The clerk called the manager and told her that we weren't happy and we wanted them to find us another place to stay, they "found" a non-smoking king room, however it was a jacuzzi room and cost more, but they would let us have the room for the price we paid. That room, was clean. However, when we tried to shower, there was no hot water! Then, as we were on our way to the races, the clerk had the gall to call and tell us that they wanted to refund our money and kick us out of our room!! I told her that she couldn't do that, we were not at the hotel and we were not going to be thrown out because of their inability to run a decent business. I have NEVER been so poorly treated at a business in my life! They will never get our business again, and I can't believe that "Quality Inn" would allow them to continue to use their franchise! Despicable and disgusting!

Hotel has seen better days. Staff was great but the hotel itself is very run down. Cleanliness could be improved.

Stayed in room 109. Water was not very warm. Didn’t like shower curtain separating beds & bathroom.