新山南基奧佩羅酒店(Opero Hotel Southkey Johor Bahru)

There's alot to talk about on this hotel experiemce. Firstly, upon arrival, bellboy was friendly and opened the door for us. However the service spiral down immediately at the front desk. The front desk did not take note of my special request for my husband's birthday. Even when i mentioned to them again, they ignored and said that its not their job to look into it and push it to reservations and housekeeping whereby infact, they are the first contact point for us when we reached so why should we look for other staffs whereas they should have assisted to check for us instead? That was an utter disappoin**ent despite them knowing of the request. Secondly, upon checking in to the room, to out horror, the toilet stank and whats worst is, the aircon was super hot. I believe outside is much more breezier than inside of the room. We had to even purchase our own fan to sleep to avoid getting a dissatisfied answer again from the staff. Thirdly, we had requested for late checkout before arriving and also upon arrival. As per mentioned by the front desk officer to check on the morning during our check out day. Yet, when i called in the morning , a lady picked up the call and straight away said no as she said "there are big corporate people coming" so, does it mean that we as a customer are not valued the same as those "big corporate people"? Upon hearing, i was so shocked. I believe she could have handled it better and in a more professional way. This is the first and the LAST time that i will patronise this "luxury hotel" i would rate this hotel a 1 out of 5 stars. Its either you train your staff well else this hotel would not last long. Was excited to try out this new hotel apart from KSL but NEVER AGAIN. No wonder rooms are quite empty. They bait you with the classy interior of the lobby but in fact, its just like a shabby hotel with low service.

Location is good, may walk 10 mins to Mid Valley and carpark is free, nearby there is Malay coffeeshop where u may eat local prata and etc. hotel staffs are very friendly and there is welcome drinks. Only dislike is there isn't any moveable shower heads. They provide 2 bottles of mineral water and toothpastes and etc. They do have buffet and price is reasonable but we did not try as we were thinking to go for crabs, the restaurant manager was so welcoming as he invited us to view the buffet. Overall we had enjoy the stay.

Check in was quick. Room was clean and amenities were working well. Felt quite safe as a solo traveller. Staff were friendly too. Aircon was cold. Walking distance to mid valley but there is also shuttle bus which you’ll book with the Concierge. The night bus was okay but, the next day afternoon shuttle bus didn’t came so I ended up walking back after waiting 20 mins as I had to rush off.

前台人員和餐飲人員都很有求必應，早餐豐富可口。 然而，房間的清潔度（毛巾沒有補充，衛生紙和紙巾沒有，床單沒有更換等）非常令人失望。 位置非常好，步行到SOGO大約5分鐘，但我想下次不會再使用它了。

遇到污漬的浴巾，酒店工作人員在廚房下班後沒有冰塊，這對於一家提供全方位服務的酒店來說是荒謬的。如果無法為您提供 24 小時服務，那麼入住全方位服務飯店還有什麼意義。很可能只是工作人員懶得提供服務

以前住過這裡，這絕對是我們首選的酒店，因為早餐和位置！前往購物中心和商店很方便，但我最喜歡的是早餐，因為它的品質很好，種類也很多！