柏凌敦大廳Spa酒店(Boringdon Hall Hotel and Spa)

Rapport qualite/prix pas au niveau de ce qu'on attend d'un 5 étoiles. Nous avons réservé un package nuit + dîner au restaurant etoile + petit déjeuner. Pour remettre du contexte : le lieu a beaucoup de cachet, ils ont construit une extension moderne derrière le château. Il nous a été attribué l'un de ces chambres neuves. Super sur le papier sauf qu'ils venaient de finir l'aménagement le jour même donc : sol poussiéreux avec des traces blanches de plâtres. L'odeur extrêmement desagrable de peinture et celle de la mousse stabilisee dans le couloir. Et les détails qui sont pénibles dans un 5 étoiles : une lumière verte au plafond qui éclairé la chambre la nuit, une extraction d'air qui fait un boucan du diable et la chambre qui donne sur un trou du golf à 10 metres avec des gens donc en face. Côté spa, le lieu est très chouette mais la encore des détails qui ne doivent pas en être dans un 5 étoiles : des buses qui ne fonctionnent pas dans le jacuzzi, du carrelage pas jointé qui commencent a se deteriorier ... Heureusement arrivé l'heure du dîner et la on sépare le contenu des assiettes du service : Mention spéciale au barman, cocktail super ! Et le dîner au akleaf à été délicieux ! Waouhhh succulent mais alors le service n'est pas au niveau d'1 restaurant étoilé avec de multiples erreurs de commande dont pas le bon plat servit !!!!! Et une récitation des plats au pas de course, sans aucun contact client sympathique mettant en valeur le travail de la cuisine. Cherry on the cake : le petit déjeuner absolument pas au niveau d'1 5 étoiles, n'ont pas tous les produits mais ne l'annonce pas, on oublié des choses dans assiettes. Service pas attentif. Pour conclure, bien sûr l'endroit est superbe, la chambre grande, etc. Nous économisons toute l'année pour nous payer un week-end comme celui ci et ce genre de détails qui n'en est pas vu le tarif gâchent le plaisir de passer une journée hors du temps. Nous avons déjà été dans des 5 étoiles nous laissant des étoiles dans les yeux par l'experience client, et la nous repartons juste en nous disant que c'etait un peu cher pour ce que c'était.

Myself and my husband visited Boringdon Hall for our 10 year wedding anniversary which was a surprise booking (by my husband). He had researched a hotel that was fairly local to ourselves (SE Cornwall) that had a spa and suites available. We initially stayed in the Wellness Suites (Oct 2023) which were very impressive but we had a few (fairly substantial) issues with our stay, fortunately after speaking with a manager these were rectified. We then revisited in November and stayed in the Royal Suite, and cannot find a single fault about our stay. We received a really warm welcome at reception and appreciated the welcome drinks (Mulled Wine) we had also additionally booked the Festive afternoon tea which was superb, one of the best afternoon tea experiences I’ve had. All the staff at the hotel were very attentive. We did have to knock on the office door when we visited the spa to gain someone’s attention after standing in the lobby for several minutes, and we would have preferred a member of the spa staff to show us the facilities as it took wandering to find the quiet rooms and additional areas that were further from the poolside, you can also access the Spa Restaurant directly from the spa which would’ve been helpful to know as we could’ve gone straight to breakfast from the spa as w had seen others have done. These are small things to point out that could hopefully be rectified for other guests in the future. Our room was exemplary. It was situated in the main house which is such a wonderful old building. The suite itself is accessed via a staircase (this was not an issue whatsoever to us) and the bathroom within the suite accessed via another small staircase. We loved the quirks of the room. The mini bar was a great addition. And the hot tub had fantastic views across the town and over to Dartmoor, such a great addition. The bed was one of the comfiest I’ve slept in when staying in a hotel and we did not hear a noise from any other part of the hotel during our stay. Dinner in the Mayflower Brasserie was great, the staff did have to be reminded to bring my husbands wine over, and this unfortunately happened on both trips but such a small point that it didn’t deter us from enjoying our meal. Breakfast was fantastic the staff at breakfast during both stays were always extremely attentive, nothing was too much trouble. We cannot wait to stay again.

Amazing history, staff, spa, experience ! 2nd visit and will come back again in the summer :) First time was a spa day with my mum in the summer , beautiful surroundings and excellent treatments ! The second was a surprise Christmas night stay with my parents and we all loved everything about it ! Treatments again and the food was 5 star . Sally

A tricky review to write. Despite plenty of positives, overall I was slightly disappointed and underwhelmed by this hotel. Perhaps my expectations were higher. However, the positives include the important ones: spotlessly clean, good shower, comfortable bed and largely pleasant staff. But for somewhere at this price these are to be expected. Other more personal positives were: an excellent spa, a really good massage from Vio, a top notch burger in the Mayflower restaurant, one of the best made whisky sours I've ever had, and the bedroom had an iron and ironing board. The secret bar is a delight and the Aclief restaurant looked lovely, although we didn't try it. Less good was the checking-in experience. Sitting in chairs that are way too low, I felt I was being interrogated and being asked for information that the hotel already had (as evidenced by endless email confirmations and reminders prior to arrival). The whole process seemed to take ages. What's wrong with "oh hello Mr Thomas, you're in room 33 and here are your keys. Is there anything else I can help you with?". Also, I have a personal objection having to book a breakfast time. I'd just spent 4 weeks touring France and Spain and this was by far the most uncomfortable and unnecessary check-in experince I'd had. And this is important - it sets the tone for the rest of the visit. Other negatives included: a failure to meet my pre-booked champagne and chocolates order - rather spoiling the surprise. On being informed, the receptionist didn't apologise - leaving that to the trainiee in her second day who clearly sensed my displeasure - she should go far. The bedroom layout was questionable, and generally just ordinary. All in all the hotel does provide many positives, especially the spa, but I just expected somethiing a little less ordinary, with a bit more atmosphere.

This place is just amazing, we had the most amazing two nights away here and couldn’t fault a thing. The staff were friendly, helpful and just lovely to have a chat with. The spa is out of this world and the treatments were by far the best I’ve even had. I run my own beauty business so can be hard to please at spas but they were 5 star. We had a suite which was fantastic, we loved the layout as it felt like we had our own little house. We also ate in the mayflower restaurant on the first night and the food was spectacular. Thank you so much for everything it was just want we needed and will definitely be back

A lot of things are very good here. Rooms are nice, staff are great. However, I feel that the room service is not up to scratch at all. A very limited menu and the smallest burger i have seen for a while was overcooked and without the bacon that was supposed to be with it. Also didn’t bring the drink I ordered. The food in the restaurant was good but being charged for tap water? Really?

Excellent from start to finish. All staff were so polite and really made our trip. The spa facilities were incredible. Everything you could think of. Our favourite bit was the outside jacuzzi that connected to the hydro pool - so relaxing. The added sample (try me) serums were also such a nice touch to someone who doesn’t get to experience luxury items often!!

Absolutely fabulous stay in the gorgeous hotel and spa. Staff, food and spa facilities are excellent. Couldn’t fault anything! The room itself was very spacious and absolutely spotless. Very relaxed atmosphere and friendly staff who were the right level of attentive.