歐凱娛樂場度假村酒店(Ohkay Hotel Casino)

The quality of the room is great. The only issue i have is the TV, small and outdated. Great place to stay.

It was a nice stay not too busy but staff could have been nicer they wr young adults with little people skills. Young man at the coffee place was rude. Never even said Good morning or Thank you after my purchase.

The staff was very cordial. We did have to ask for extra shampoo and lotion. Only one packet was given. One packet is not enough for one person much less two. The remote was not linked to the TV. We thought it was the remote that was broken, but a different remote was brought to us and it did not work with the TV. The night was cold. Cool air was coming out of vents instead of warm air. I let them know at the front desk upon us leaving. They kindly apologized and said we should have let them know and they would have gotten it fixed. It was late so we just doubled up on the blankets.

The beds were on on a spring frame no box under the mattress. Pillows wete flat as a rock. Would've have been better sleeping in the floor. Hotel rooms seem nice but the bed and pillows are unsleepable. Did not leave rested.

There was a bug right on top of the pillow to greet us. Hair in the sink, shower and toilet. Turned around, checked out and left.

Trash wasn’t thrown out heater didn’t work it was way too cold of room sheets were stained not happy at all not for the price I paid

On the one hand, the front staff was friendly and helpful, and the room was spacious, comfortable, and clean. On the other hand, outside of the rooms, the property looked like it had many maintenance needs. Most notably were security issues as the exterior unmonitored hotel entrance had two doors, both of which were unlocked (one lock appeared broken) allowing access to the rooms by non hotel guests. This was further concerning as our own hotel room door was unlocked upon arrival— primarily because an extra tug was needed for the door lock to secure. Additionally, the temperature of our room was too warm (77 degrees) and the AC unit, while set for 75 (which is still too warm for us), was unresponsive to our efforts to lower the temp. Either the hotel had locked in that temp or the buttons were not working.

I love it, it’s my favorite hotel in New Mexico, the only thing I didn't like was that there was no buffet and the restaurant only opens on weekends.

No ice in machines, very loud in hotel with heavy doors slamming all night long. One sugar packet for coffee. Terrible customer service.