波隆納魯沃艾克霍湖畔別墅的評價

來自住宿之回應: Dear Valued Guest, Thank you so much for your heartwarming feedback. I’m delighted to hear that you enjoyed a relaxing and refreshing break with us during your motorbike journey. It’s wonderful to know that our team’s service, especially from Mr. Priyantha, left such a positive impression on you. We’re also thrilled that you appreciated the cleanliness of the room and the quality of both breakfast and dinner — our chefs will be happy to hear your kind words. It was a pleasure having you both with us, and we hope to welcome you back for another peaceful escape soon. Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

來自住宿之回應: Dear Thomas, Thank you so much for your kind words and thoughtful feedback! We’re truly delighted to hear that you enjoyed the location, views, and dining experience at EKHO Lake House Polonnaruwa. Our team takes great pride in offering attentive service, and it’s always rewarding to know it made a difference. We appreciate your recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

來自住宿之回應: Dear Guest, Thank you for your wonderful review! We are delighted to hear that you had such a relaxing and memorable stay with us at EKHO Lake House Polonnaruwa. The serene views of Parakrama Samudra, the tranquil ambiance, and the proximity to the ancient ruins truly make our property unique, and we’re thrilled you enjoyed these special aspects during your visit. It’s especially heartwarming to know that this was your second time staying with us, and we’re so grateful for your continued trust and appreciation. Your kind words about our food, hospitality, and the friendly nature of our staff mean the world to us. We are so glad to have been a part of your getaway and hope to welcome you back for many more visits in the future. Warm regards, Nuwan Wijerathne Resident Manager, EKHO Lake House Polonnaruwa

來自住宿之回應: Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the stunning location, the cleanliness of the hotel, and the comfort of your room. We also appreciate your comments on the pool, although we acknowledge that it is on the smaller side, and we strive to provide a tranquil setting for our guests. However, we are truly sorry to learn about your experience with the food during your stay. We take guest feedback on food quality very seriously, and we regret that the buffet and à la carte meals did not meet your expectations. We apologize for any inconvenience caused, particularly regarding the temperature and preparation of some dishes. We have already shared your comments with our culinary team to review and improve our food offerings. Additionally, we are concerned to hear about the tummy upset that some members of your group experienced. Please rest assured that we follow strict food safety protocols, but we will certainly review our food handling and preparation processes to ensure that such incidents do not happen again in the future. We value your feedback as it helps us continue to enhance our guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you once again for bringing these points to our attention. Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

來自住宿之回應: Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your wonderful experience at EKHO Lake House Polonnaruwa. I’m truly delighted to hear that you enjoyed the comfort of our accommodation, the breathtaking lake views, and the delicious food. A special thank you for recognizing Wasantha’s exceptional service — I will be sure to pass along your appreciation to him. We’re incredibly proud of our team’s dedication to creating memorable experiences for our guests. We look forward to welcoming you back for another relaxing and unforgettable stay! Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

來自住宿之回應: Dear Guest, Thank you very much for your thoughtful review and recommendation! We’re truly delighted to hear that you enjoyed your stay at EKHO Lake House Polonnaruwa. It’s wonderful to know that our team’s hospitality, the peaceful lake views, and the overall ambience helped create a memorable and relaxing experience for you. As you mentioned, our serene setting is indeed ideal for artists and anyone seeking quiet reflection. We hope to have the pleasure of welcoming you back again soon. Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

來自住宿之回應: Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at EKHO Lake House Polonnaruwa, especially the comfort of our rooms, the elegant English-style furniture, and our serene lakeside setting. We appreciate your comments about the shower temperature and pool size, and we will take them into consideration for future improvements. It’s also great to know that you found our location convenient and enjoyed dining at our restaurant. We hope to welcome you back for another memorable stay soon! Best regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

來自住宿之回應: Dear Guest, Thank you so much for your amazing review! We are delighted to hear that you found Ekho Lake House to be a heavenly experience and easily the best five-star hotel in the world. It warms our hearts to know that you appreciated the divine location, surrounded by the ancient reservoir "Parakrama Samudra." We take great pride in maintaining our hotel like a paradise, and it's wonderful to hear that our garden and pool staff, as well as the management and admin team, contributed to the friendliness of your stay. We're thrilled that you enjoyed your room with its own veranda, balcony, and a personal corner swimming pool overlooking the reservoir. Providing excellent amenities and a modern touch is something we prioritize, and it's fantastic to know that you found the food to be excellent, with the added bonus of a personal cappuccino machine in your room. Your generous words truly mean the world to us, and we can't thank you enough for your glowing recommendation. We look forward to the pleasure of welcoming you back to Ekho Lake House for another exceptional stay! Warm regards, Nuwan Wijerathe. Manager EKHO LAKE HOUSE POLONNARUWA.