Excellent location, great service, and delicious food in this hotel!
翻譯
Ana Mara Ambrosio
入住日期 2023年4月
與好友旅遊
2則評價
3.5/5
發佈於 2023年7月7日
The hotel has everything to be great but staff is not yet trained to deal with client.
I had in this place the worst experience ever from the time I’ve arrived in the hotel.
The receptionist was rude to me, we had to escalate the situation and then manager come to solve it but it totally messed our night with the reception misunderstanding.
This is easily the best five star hotel in the world. Divine location- divine surroundings. Built at the banks of a thousands of years old reservior "Parakrama Samudra" the hotel is modern in amenities and the maintained like a paradise! The garden and pool boys are working round the clock- the management and admin staff are the friendliest! The room is amazing1 We had our own verandal, balcony and our own corner swimming pool right next to the reserviour! Food is excellent and you get your own personal cappucino machine in your room! What more do you want! I can't give you a rating that is good enough for what you offer!
翻譯
訪客
入住日期 2024年8月
其他
5.0/5
傑出
發佈於 2024年8月27日
Dit hotel is gelegen aan een prachtig meer. Het zwembad is gezellig met zicht op dat meer. De gastvrijheid was uitstekend, we werden warm ontvangen en het personeel was heel vriendelijk en behulpzaam. Het eten was lekker en de menu bestond uit zowel westerse als lokale opties. Ook het ontbijt was verzorgd. De kamers waren ruim en zeer mooi. De badkamer had uitgebreide voorzieningen zoals een 'shaving kit' en 'loofah'.
翻譯
訪客
入住日期 2024年8月
其他
5.0/5
傑出
發佈於 2024年8月21日
L’hôtel est incroyable ! Le personnel est adorable, les chambres sont spacieuses et très propres, le petit déjeuner et le dîner sont excellents, la vue est impressionnante ! L’hôtel est également très bien situé. Nous l’avions réservé car des amis nous l’avait déjà recommandé.
翻譯
nathalief71
入住日期 2024年5月
夫妻/情侶
4.0/5
很好
發佈於 2024年5月2日
hôtel agréable, il y a un petit manque au niveau du ménage, les chambres seraient à rafraichir, moquette un peu sale... sinon un joli petite piscine à débordement avec vue sur le lac, nous étions juste devant la piscine un plus, car il n'y a vraiment de transat.
翻譯
訪客
入住日期 2024年3月
其他
1.0/5
發佈於 2024年3月9日
I have been trying to reserve the Echo Lake House Polonnaruwa from the Colombo Head Office and it had a been a nightmare for the past one week. There is a guy called Ruvinda at the reservation desk who gives different prices when you call on the same day. Very unhelpful. Does not respond to whastapp or e mail. I wonder how the services of the hotel can be if the services on reservation are so bad at the head office.
翻譯
訪客
入住日期 2024年3月
其他
5.0/5
傑出
發佈於 2024年3月1日
To all of you who are thinking of whether to book this hotel for your next trip, do not think twice on clicking that button to reserve it since this is a place that is enriched with heartwarming hospitality, flavorsome delicacies and facilities that can make your trip one of the most relaxing ones you have ever experienced in your life. I stayed here with my family and the staff members did their best to ensure that my family members and I felt well looked after throughout the stay. Umesh and the other gents did a fantastic job in attending to all our needs in a single call. The rooms are quite fancy and well-equipped with the amenities to make your stay a comfy one. We received a complimentary upgrade to the Royal Suite and it was simply remarkable. Last but not least I should mention the unique location of this hotel as well. This hotel stands overlooking the 'Parakrama' tank, so you can get a magnificent view of it the whole time. And also it's located in a really centralized place since you can reach the historical sites and the national parks in a relatively short time. Once again, thank you, Ekho Lake House Team, for making my trip a forever memorable one. I look very much forward to visiting here again!
翻譯
訪客
入住日期 2024年3月
家庭旅遊
5.0/5
傑出
發佈於 2024年3月1日
Our stay at EKHO LAKE HOUSE was nothing short of magical.The staff, from the front desk to the housekeeping team,were exceptionally friendly and attentive, ensuring we felt like VIPs throughout our visit. Hats off to the management for maintaining hotel like that.
翻譯
lee_socolor
入住日期 2024年1月
其他
5.0/5
傑出
發佈於 2024年1月22日
We loved our stay! We were there for 3 days and 2 nights in January traveling as a family of 4. We booked a deluxe and premium room (can definitely recommend those) The staff went out of their way to make our stay really great - a huge thank you to them. It's a really beautiful and quiet location. Would definitely stay again.
翻譯
訪客
入住日期 2023年7月
夫妻/情侶
5.0/5
傑出
發佈於 2023年7月17日
Amazing view, great food & service, convenient location. Best hotel in Sri Lanka I experienced. We were able to order the food we like and have them prepared for next meal. Staffs were very polite and courteous. Janitha Prasath & Pradeep did exceptional service which we greatly appreciate.
翻譯
訪客
入住日期 2023年8月
與好友旅遊
5.0/5
傑出
發佈於 2023年8月1日
Un havre de paix avec une vue magnifique sur le lac. Chambre superbement décorée et tout confort. Salle de restaurant sur le lac. Petit déjeuner excellent et copieux. Et personnel aux petits soins. Excellente localisation pour visiter la cité antique de Polonaruwa. Je recommande chaleureusement.