The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
翻譯
Bindi
入住日期 2023年12月
夫妻/情侶
4.0/5
很好
發佈於 2023年12月9日
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back
翻譯
Justine
入住日期 2023年10月
其他
4.0/5
很好
發佈於 2023年10月22日
Beautifully situated with stunning walks available on Four Mile Beach at doorstep. My room was lovely however I did ask for a change of room as the first I was given had two issues: too close to wedding reception (noisy!) and the daybed and chairs needed reupholstering (grubby!) Also one more point - in room tech (TV and screen sharing) needs updating. Expected more for the $$ on those points
翻譯
Angela
入住日期 2024年3月
家庭旅遊
5.0/5
傑出
發佈於 2024年3月10日
Absolutely beautiful excellent service beautiful location and resort of my choice for sure
Clean food amazing
Reception luggage everything
Can’t complain about anything
Thank you
翻譯
Megan
入住日期 2023年10月
家庭旅遊
3.0/5
發佈於 2023年10月4日
This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for.
Thumbs down for;
👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again.
👎Booked for 4 people only supplied items for 2 people
👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once
👎on checkin asked if we could get a late checkout, was told to ask the day before.
👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us
👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone.
👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all.
👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks
All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay
翻譯
Erin
入住日期 2023年11月
其他
5.0/5
傑出
發佈於 2023年11月25日
My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
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Mark
入住日期 2023年9月
家庭旅遊
5.0/5
傑出
發佈於 2023年9月26日
This was a great place to stay. The pools and spaces around and above the pools were amazing with lounges or couches everywhere. Family loved it with sandy pool beaches or rocks/decks to climb into the pool. Its a great place to relax and good food options just down the road. Recommend it you wont regret it
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Kurt
入住日期 2023年9月
夫妻/情侶
3.0/5
發佈於 2023年9月19日
It didn't deliver value for the amount paid.
Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order.
Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.
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Leslie
入住日期 2023年10月
夫妻/情侶
5.0/5
傑出
發佈於 2023年10月2日
Well designed and maintained property with extensive pools as a feature. Dining options varied but some not always available due to demand and pre-booked functions.Staff friendly and helpful. Noticeable noise from children during school vacations. Excellent golf course.