The experience at the Boardwalk can be like a roller coaster, there is a 50% chance of receiving good service from the staff. When it is good, it is excellent but when it's bad, you just feel so underwhelmed. Check-in was uninspiring and kind of sets the mood for the hotel. Concierge excellent and a couple of staff really do shine, mainly as the rest seem to have no interest in looking after guests. It appears smoking occurs in any bedroom, whether or not you have asked for a non-smoking room or not. I find that very disappointing and is something the hotel should be able to improve. The rooms are nice, I've stayed in all of the room types over the years and generally in good condition and working order. Beds are large, comfortable with good pillows. Bathrooms are large, well equipped. There is no longer a turn down service, or chocolates at night. There were two bottles of water per night in the fridge. The Aircon worked well. The Bar is dreadful, should be amazing but the staff let you down. On this visit it also appeared to have a number of non-guests and we rather felt we were being "cased" by a particular group. The next evening, the bar was shut totally for a private event - It seems strange as the hotel has huge private hire rooms but they just seem to take over bar. There is no restaurant, just chaotic breakfast area. The good news is that the Boardwalk Mall has re-opened and there are some nice restaurants and bars there. It's more like a bed and breakfast establishment. The SPA is also excellent and worthy of a visit.
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