I arrived from a full day of traveling, after a two-hour delay at the airport. It was after midnight and I was tired and ready to rest. The room was freezing and the bathroom sink clogged after I washed my hands and face. The water in the shower remained cool until the next morning. I awakened to wet floors by the air conditioner and the scent of mold in the cold air. I called to have a manager come up and see the condition of the room. The person who came up was filling in for the manager, who was on vacation. He was the consummate professional. He apologized and upgraded my room for the inconvenience. He had the technician check the air conditioner, clean up the water on the floor and unclog the sink, while I waited for the new room to be prepared. I was satisfied with the new room; there was no moldy smell and everything was clean. The television in the bedroom did not work, but I did not ask them to fix it since I had not plans to watch it. The hotel rooms are in need of upgrading and updating, including the air conditioning system. The staff is exemplary and the food is quite good. I would not stay there again unless they handle the mold/mildew problem and modernize the spaces where guests spend the most down time--the rooms.
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