What a disaster from start to finish….our stay at the Fairmont Royal Pavilion in Barbados. I’ll begin with the positive….the beach. The beach itself is lovely with nice sand and blue, warm water. This is not a 5 star establishment. This is a property in desperate need of refurbishment. Everywhere we looked things were broken, moldy, etc. While trying to relax at the pool mid day, landscapers were working and making noise. The pool ran out of towels consistently, and service to get lunch was spotty at best. No luxuries like bottled water, cool towels, etc. It was more of a “serve yourself” type attitude during the duration of our stay. Palm Terrace was a 2 star dinner at a 5 star price. Underwhelming in offerings, and flavor. We went outside the property with our rental car and had magnificent meals elsewhere. Front desk staff downright rude. Unsightly ATM machine in the middle of the lobby, No comfortable lobby nooks to relax, no games to play. Our room wasn’t made up when we went up at 3:45 pm to shower for a 5 pm sunset dinner at The Cliff. No fresh towels. I could go on and on about the disappointments of this “resort”. There were just two employees that truly made our stay more bearable, always a pleasant smile, uplifting attitude and kindness. Special shout out to Hakeem, Restaurant Manager and Shane, who generally works the beach. Every employee should take a page from their book. They were professional, and tried to go above and beyond - they deserve praise, and a raise, from management!
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