普茨茅斯市中心希爾頓花園酒店(Hilton Garden Inn Portsmouth Downtown)

Our 5th floor room was very spacious. The drapes were coming off the rail. The tub had chips in the finish, and the shower curtain smelled mildewy. There was some kind of an exterior hood or condenser that came on and was VERY loud and actually made the room vibrate somewhat.

We have stayed many times at this particular location and always enjoy, however we noticed a few minor changes that we would like to address. The front desk staff was less than accommodating when we had questions regarding our bill and the housekeeping left empty tissue holders and lack of extra toilet paper. Upon looking at the cleanliness of our room there was stains on the bedding and one of the lamp shades had an unpleasant color which was questionable as to what it was. Hopefully staff will be more attentive in the future.

The hotel itself is nice. A little difficult to find. There is no parking so you either pay $40/night for valet or the parking garage.

I booked the Hilton through ******* and did not get the room I requested. The beds in the hotel looked like they were slept on. Definitely in need of new linens and found the mattress topper to be dirty. I have enjoyed staying at Hilton hotels in the past, but will think twice next time. Also, I was told the bar would, be open and it wasn't. Not a big deal but just felt as though I didn't get what I paid for. The location was good.

Accessible shower was mildewy and floor drain was mostly plugged resulting in a flooded bathroom floor. We were moved to another room that was better, until i noticed several clipped toenails on the rug near the bed so i had to find a cleaner to vacuum the room.

Clean and reasonably priced but walls are thin and we could hear the guy coughing next door. Also key card didn’t work to get into the hotel so we had to buzz and wait to enter. Wasn’t a big deal because area seems safe.

Great place to stay when visiting downtown Portsmouth! We were a block away from the main streets - a very walkable city.

I've stayed here several times in the past a couple years ago. I think staffing shortages are probably still impacting this hotel. The room was decent, but I noticed under the bathroom shelf a makeup product from the previous guest and the shower body wash was empty. I asked where their "business center" was that was mentioned on the site. I was pointed to a small room off the lobby that had a printer. But the printer was not connecting to my wi-if. The hotel staff member says I could email the document to the hotel account and he would print...which he did. The hotel bar and grill was not open for lunch and would only be open from 5pm-10pm. We had an event that night and returned around 10:30 to see if the kitchen might still be open but it wasn't. The room did not have any literature on the amenities, so I couldn't find out if there was a chance to order room service for the morning. I called guest services in the morning to ask for room service but I was told that has to be arranged 24 hours prior. The location is the big draw but there are other hotels popping up in that area all the time, so Hilton would be smart to invest in staffing to properly run the hotel.

A few minor issue in the room, a ripped curtain with hair tangled in it, shower faucet was loose so the water was too hot or too cold all the time. The windows were dirty but only visible when they fogged up in the mornings. Otherwise comfortable and beautiful facility. Great views. I would stay again, hopefully in a different room.