利伯蒂湖凱藝套房酒店-斯波坎谷(Quality Inn & Suites of Liberty Lake)

This property is currently in renovation. The rooms were not clean. The general condition of furniture was poor with multiple chips, scratches and dirt. I have no idea how they got the rating they did on *******.

This was a repeat visit to this hotel because we had a pretty good experience a few years ago. Never again.The rooms were fine - big and spacious but also cold and drafty. The check-in was smooth. However the pool was in rough shape - it was super crowded for a birthday party which meant no one else really got to use the pool. Bad luck I suppose. It happens. On to check out. The next morning no one was at the desk. No staff to make the breakfast. No staff to help check out. No staff ANYWHERE. Lights are off in the lobby. Door to breakfast room locked. Just a note from staff that no one was there and we would have to check ourselves out. No breakfast that morning - sorry! There was a number for emergencies. That's it. Seriously? This is not what we paid for. This world where it seems no one wants to work....and if they bother to show up they just don't care.

Toilet wouldn’t stop running and was leaking all over the bathroom floor. The shower was barely warm.

Hotel appered to be going under some type of construction. I feel that should be provided information to any guests booking a room. Hotel seemed to be housing a kids basketball team, so the hotel staff told us, extra pillows, blankets, sheets were going to be difficult to find becasue "the hotel" was out of everything. We arrived early, about 2:20pm, tried to check in or at least see when we could. The guy at the front desk had no personality, seemed annoyed or something. The guy at the frint desk just simply said "check in, isn't for another 40 mins". Conversation over. We then asked for a late check out. Some gal said she could make it happen. Well, when we tried to return to our room around 11:40ish, our key cards didnt work.. So, we had to go back down to the lobby all wet, we had just came from the pool to get a new key. I am just confused on why that even needed to happen, it was a complete inconvenience for us. Will be contacting hotel manager for some type of adjustment to our stay cost for the continued issues. Ben Mccrite

Arriving, we found the parking lot dirty and the landscaping unkept. We checked in and found our room very cold, the heat was off with the temp outside at near freezing, We turned on the heat and it was blowing dust and making a loud noise. the bathroom fan did not work, and the latch on the ground floor window has a broken latch and no window screen.The lady at the desk had to come and remove the filters for the HVAC unit to clean them as they were extremely clogged. No regular maintenace as we found with other issues such as the fan. One reason we choose to stay there was breakfast. We went at 8am to find only a few items and every surface was dirty and sticky. We dropped off the keys without even a "thanks for staying with us" from the desk clerk and drove to get food else where. Very disapointed!

Wendy at the front desk was terrific, but in the evening and early morning, there is NO DESK STAFF. That is a bit odd and could be problematic if you needed your key reprogrammed to get into your room...

WOW one of the one worst places I've ever stayed. The mattress in my room was caved in so bad that I had to lay at an angle to sleep... very uncomfortable. I ended up sleeping sideways to try to get some sleep. The noise level was like a really cheap apartment complex. I could hear every step the person upstairs took. Every time they opened and closed their dresser doors woke me up... and it continued until 2 am. The noise in the hallway was really loud in the middle of the night.. but I guess it didn't help that my room was the first one off the elevator. The heater made this non stop squeaky noise to the point my 2 year old daughter said "whats that noise?" The "breakfast" was not ready to go at 6am either day I was there... which I guess it doesn't matter because it was disgusting anyway. Ended up leaving with a pre-packaged coffee cake. Save your money and find somewhere else to go.

Where to start… well for the price problem after problem. We went to our room after check in and the room was improperly cleaned. Food left in microwave, reused sheets, bathroom was not cleaned jetted tub was not cleaned. I have never seen a room have a leak in ceiling and the staff goes to room above doesn’t look into leak in our room. Fortunately I am very much a person who looks forward to great customer service, The only staff who was phenomenal was night desk Wendy . Sorry to say other staff needs to do better. I have pictures and videos of all issues in our room alone. Hallways are not clean either. This hotel should probably be dropped on your rooms for sure.

Horrible customer service , non responsive to needs , rude , and threatening ! Pool and hot tub not available , no continental breakfast . Very disappointing.