卓越卡門 - 限成人- 全包式(Excellence El Carmen - Adults Only - All Inclusive)

Overall, service and resort are eccelent, but food is not on par witgh the reest of experience. Ingredients quality on some dishes is very low, drinks dont have all neccesary components in them and in tyhe end viariety is also limited as there are 6 restaurants but only 2 are open for lunch.

Staff was very well pleasing.

The room was disgusting. Stains and dirt ( looks like blood)on towels and sheets, toilet wasn't cleaned properly. I complained the moment I went to the room. I had to checkout after 1 night and after agreeing to give me a refund for the remaining 2 nights; they are now refusing to do so when ******* contacts them... I will not stop until i receive the full refund for the nights I didn't stay

The staff is second to none. Soo many amazing people that treat you like family and remember your name from day 1. The grounds were impecable and cleaned daily. Restaurants were usual all inclusive style but the staff again was great in each. Willi, Micheal, samira and all the pool waiters, and entertainment staff... we will truly miss you all. You make this resort special

Property in major need of repairs, noticeable wear and tear and dirty rooms, poor air conditioning, quality of service is average at best and food and beverage options are lacking with most bars or restaurants often out of food or drinks listed on menus. After staying at other Excellence resorts, the El Carmen does not live up to the Excellence brand. I would not reccomend staying at this location.

Wow!!!! Picture are misleading. Probably is 8 years old and not we’ll keep up at all! Rooms are filthy and are only cleaned if you only ask when checking in. Human fluids are all over the furniture. Mattress has blood stains. Main pool area under construction. Most restaurants are not open. Food was disappointing and discussing. I had to buy food from next door restaurant. Management is a joke. It appears that their approach is to waste your by listening and not doing anything about your issues. One management member told me not to stay in my room “just go outside”. Even though I paid for one the best rooms they have. There is point to pay for exclusive club because I had to beg for upgrade liquor that was supposed to unlimited. This place for younger people ( newly married ) thats their first vacation and are just happy to be on a beach and drink cheap liquor for free thinking that’s what 5 star hotel feels and looks like. Do not go here! ******* had done nothing about this! I would not use them again!