This hotel was a terrible all-around experience. The room was decent and had a nice view, but aside from that there was nothing good about it. Mainly, unless you plan to strictly stay on the island of Raasay your entire stay, then the location and access to the hotel is really bad. The only way to get to the hotel is a via an unreliable ferry. The worst part about that is the hotel is not transparent with customers about the fact that the ferry frequently gets cancelled, which in our case, left us without a place to stay and stranded on the main Isle of Skye for the night. We received multiple welcome emails from the hotel giving the details of the required ferry, with none ever mentioning the possibility that the ferry could get cancelled at any time and that if that happens, you will not receive a refund for the nights you couldn't access the hotel. What was even more ridiculous was on the night we couldn't get to the hotel, it seems no other guests could either. So because of that, when we arrived at the hotel the next morning to get our stuff, all the lights were off, no one was attending the front desk, and no breakfast was provided even though that was supposed to be included. So no refund, and they didn't even provide the promised services. In the end, this hotel needs to be more honest with potential customers, provide better service, and communicate more effectively. If the staff had merely told us the night we checked in that there was a possibility the ferry could be cancelled the next day, we would have probably not gotten stranded, or at least we would have know to bring our bags with us just in case. Another completely separate blunder was when the hotel staff told us they made us a dinner reservation, but then when we went to dinner, the restaurant had no record of the reservation. Stay away unless they greatly improve their service, communication, and transparency about the risks of this location.
翻譯