The Ritz附近的羅利酒店

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

下榻開業於2023-03-03的羅利州立競技場希爾頓惠庭酒店，感受羅利的獨特魅力。包括WakeMed Soccer Park和Legends Cary Towne都在短距離內，入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點，包括Bullwinkle's Family Food 'N Fun、PNC Arena和Carter Finley Stadium，旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調和衣櫃/衣櫥，讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用，便捷的客房設施定能讓您倍感舒適。您可以在大堂吧點上一杯，在優雅的氛圍中小酌一番。若是覺得酒店的餐飲無法滿足您挑剔的味蕾，不妨去附近的Red Robin Gourmet Burgers（美國菜）、Olive Garden Italian Restaurant（意大利菜）或Coffee and Crepes（西式甜點）品嚐下一流的推薦美食。酒店的健身設施有健身室。酒店設有商務中心，為旅客提供高品質的商務服務。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

入住2022年5月31日位於羅利3801 Capital Blvd,NC 27604的溫德姆速8酒店,入住2022年6月3日退房,提前全額支付。然後在網上預訂了另一晚退房2022年6月4日。2022年6月4日星期六,我去了前台,要求我在之前的住宿中退房,住宿 Folio 打印了我的記錄。前台經理說要麼是她的方式,要麼什麼都沒有。前台值班經理堅持簡單地延長住宿時間;我要求關閉先前的住宿。首先,她告訴我,我必須支付40美元的額外押金;我提醒她,我有40美元的押金。接下來,她告訴我下午2:00前回來辦理登機手續;我告訴她這很好,因爲我在附近的綠道公共圖書館有一些事情要做。你可以想象我在圖書館時感到驚訝,打開我的電子郵件,我發現前台經理取消了週六/週日住宿的預訂。當我回到酒店時;前台經理讓我帶着手推車立即從房間裏搬走我的物品。我要求與她的主管交談;她拒絕了一個請求。她走到房間(322),把我的東西放在垃圾袋裏(乾溼兩樣)堆亂七八糟的東西,然後下樓,要求我從房舍裏取出自己和物品。我做了,發現該地區的其他酒店都訂滿了,等到06/07/2022才和設施總經理提出問題,他發現我對待的方式沒有問題。此後,我決定與旅行公衆分享我在設施的經驗。不是一個去的地方!

寫這個坐在酒店裏,Wifi在房間裏不起作用,昨晚通知前台,一進房間就停止工作了。前台可以給我的唯一選擇是打電話給技術支持,這對員工或客人來說不公平。這是2023年,希爾頓...更好。這個酒店或希爾頓傘下的任何其他酒店都沒有任何菜單,這使得我很難計劃我能吃什麼。(我正在限制飲食,部分原因是阻止我食用乳製品。)對於乳糖不耐症的客人來說,這帶來了挑戰,因爲與非乳製品一起旅行並不總是一個實際的選擇。爲什麼沒有大豆,燕麥等。, 選擇可像其他提供早餐的地方一樣?此外, 在哪裏有更健康的選擇,如全穀物百吉餅/麪包?您是一家價值數十億美元的公司,在2023年在線提供菜單以及全穀物和非乳製品選項並不奇怪或過高的要求。其實他們甚至不應該被撫養特別是當早餐包括在內時(但很多客人被排除在外)。最後,早餐時塑料杯?認真的?!我甚至不會說更多關於這個。不要擔心高管薪酬,而不是客人的基本舒適。由於友好的工作人員,你的疏忽掩蓋了本來可能是一個愉快的經歷,這是一個真正的恥辱。

我在這家酒店住得很愉快。真的很好，前台真的很好，很善於交際。我唯一的事情就是乾淨。通常我會在睡前檢查酒店的牀，但這次我沒有。在我離開去結賬之前，我環顧四周以確保我擁有所有屬於我的東西，我注意到牀上用品的一側有嘔吐物，牆壁和牀頭柜上也有一點點。看起來好像有人開始清理它，但忘記了重新清理它。本來想跟前台說的，但有點急着要走。總的來說，我確實喜歡我的住宿。這是一家非常實惠的酒店，我可以說它已經裝修過了。

入住過程有一些問題,儘管門上沒有標誌,但房間3天沒有打掃,並要求這樣做。除此之外,我們住得很舒服。它靠近設施,房間很舒服。

Nice place, nice room. The comfortable beds somewhat diminished by the crappy flat pillows. The shower is terrific. Location is certainly ideal nearby main arteries, plenty of dining options, convenience shopping - easy walking distance. Breakfast certainly adequate. Good value property.

我們通常不會住在Residence Inn,但我們的旅行計劃讓我們在羅利住了一晚,這家酒店對我們一家五口來說是最好的選擇。不得不說,我印象深刻!房間寬敞,乾淨,更新。工作人員非常友好,早餐區真的很舒服。這是我住過的更好的Residence Inn之一!

我們喜歡我們的住宿。工作人員讓我們感到歡迎,非常樂於助人。我們住的第一家酒店,我們DIDN沒有聽到大聲的噪音和砰砰的門。這對我們來說是一個很大的加分。他們保持這個地方看起來也不錯。如此禮貌和友好的工作人員給我留下了深刻的印象。

還不錯。 算感覺