We are a family of four, and are members of the George. While we appreciate many features of the property, we have faced some issues with the pool area rules for families with children. Up until a week ago, there was no rule preventing children from being in the pool water or on the premises. A week ago, all members of the George received an email stating that children could not be in the pool water after 12:00 PM. Today, however, this was further updated to require all families with children to leave the pool premises entirely by 12:00 PM. A staff member just came to us and said that the rules have just changed and that we need to leave. This new rule is not stated anywhere in the terms and conditions of the hotel. The frequent policy changes can be confusing for hotel guests and members, especially when hosting families visiting from abroad and have to modify their plans unexpectedly. It somewhat diminishes the enjoyment of the amenities for those of us with children. Additionally, families visiting should be aware that the hotel is not close to the beach, which is about 30-minute walk away. If you come with children, it's important to know that there is no nearby alternative, and you will need to travel a considerable distance to find another option when the pool is restricted. The atmosphere sometimes feels a bit restrictive, although we understand the need for certain policies. For example, we were once told that our baby couldn't eat biscuits we brought because outside food isn't allowed. It would be wonderful if there were more flexibility or family-friendly accommodations to enhance our experience. Overall, we enjoy many aspects the hotel and appreciate the services provided. However, we hope the management can consider making the pool area policies clearer and more accommodating for families.
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