女皇酒店(The Empress Hotel)

Nice and classic, really enjoyed my stay :)

The front desk is friendly！Room service and housekeeping is great，good island of man trip！unforgettable experience

Sea view, classic building, very nice bar, Bfast … no comment

Stopped here on business for one night, my stay was ok and the staff we met were lovely. However we had a lot of high winds and heavy rain while there, my room was a seaview room on the third floor which was nicely decorated and comfy but the windows didnt seal in the frame correctly and the wind whistled through the frame all night, even the curtains moved with the force of the wind. I woke up in the morning to the window sill completely covered in rainwater which was running onto the floor. The wind issue also allowed the room to be quite cold even with the radiator on full. Breakfast was good with plenty of choice, we didnt have dinner in the hotel, instead we ate out at a local indian restaurant.

The room was freezing when I got to room 106. There were 2 radiators neither have been switched on. I tang the hotel before arrival to tell them my partner was disabled and health issues eg COPD. I said this again on check in. I said I would view the room. I turned the rads to full myself and told reception before I left. When I came back the room was still very cold with the curtains open. I had to request additional fan heating. This was then provided but all too late. As a result the bedsheets felt cold and damp when we got into bed. There was also some black mould in the bathroom. My partner is at risk of any fungal issues from black mould and this is not acceptable. In addition I had asked for. King sized bed when booking and in the notes attached to the booking I stated this. I want to have a response to see what you are going to do about this. Our stay was of unacceptable standard.

I would NOT recommend anybody to eat in the restaurant. My experience may have been unusual but I doubt it. The starter was very good I had the Manx queenies but the main course the lamb shank was overcooked and the meat when knocked with the knife sounded as if I was hitting wood. I ordered a wine from the list and when it arrived it was awful after two sips from the glass the second to confirm that the taste was metallic and harsh not at all fruity I asked to see the wine list and found that the bottle provided was NOT that on the list! I asked why the bottle I was given was not the one ordered and eventually the manager came to the table and insisted that the wine was the same as I had ordered and I pointed out that the label was different and not from the producer listed. The manager then said that the supplier had assured him that the wine provided was of the same quality as the one I'd asked to drink. I told him to take the bottle away as it was not what I'd ordered. When the bill came I saw I was being charged for the wine I'd rejected at the price that was listed for the right wine. I refused to pay for the wine I'd taken two sips of and the bill was changed with the price for the wine which cost more than the two food courses combined taken off. I returned to the restaurant the next day, the Wednesday but only to have the starter. I ate in other restaurants and had good wine everywhere especially so in the Fig & Olive restaurant on the main shopping street in Douglas

Second time staying at this hotel. It is quiet, safe, comfortable, and offers complimentary breakfast. I find this to be an excellent value hotel on the prom. One of the higher end styled ones. The onsite bar and restaurant are also excellent. I will stay here again in the future!