加德尼婭精品酒店(Gardenia Boutique Hotel)

Je n’avais pas vu les commentaires en anglais sur cet hôtel avant de réserver… malheureusement ! Nous devions rester deux nuits, nous sommes restés 1 nuit. Je me sentais mal à l’aise dans ce grand appartement sombre avec un mobilier très vieillot. Les rideaux sales, la literie tachée, le sol de la douche sale, de la bière renversée dans le frigo… Dès 20h, il n’y avait plus d’eau au robinet. Impossible de se doucher, idem le lendemain matin. Nous avons demandé à partir, on nous a remboursé sans broncher. Le petit déjeuner était passable. La machine à café ne fonctionnait pas. Pas digne d’un 4*. Tout mon soutien aux employées très sympathiques qui semblaient elles-mêmes consternées par la situation.

I came here for a business trip and I have to say that it was below my expectations. From the photos taken from the management, everything looks clean and beautiful, however, when I arrived, the rooms were dirty, especially the floor, curtains, bathtubs and shower. The bed was uncomfortable and once I opened the blankets, I found particles of dirt. I was shocked at the condition of the room. Not that all was bad, the room is of good size and the staff were friendly, however, I expected more from this stay. At night, I could constantly hear noise which disrupted my sleep and also, my sink was clogged and the aircon stopped working on day 2 of my stay. I'm not 100% that I could recommend this place, but possibly, my room was the only one with the above conditions. However, it does have the potential to be a really beautiful place. I found other spaces quite nice and I'll include both the food and the bad photos.

AVOID THIS AT ALL COSTS. i was booked in for 3 nights, I left 2 hours after arrival and found another hotel I have NEVER experienced such filth - the furniture is dirty the floors were dirty the shower was disgusting, the curtains were dirty and half off the rails, the fridge stank and the floors around it were dirty, the final straw was the toilet had been used and not flushed and the sheets were dirty. the pillows were dirty, the duvet cover was ripped. there were no towels in the room and a used of body wash on the sink as soap. Dont be fooled by the photos on the webpage or booking sites. it is DISGUSTING. the "night manager" was like oh are you leaving, complain to my boss already. a health inspection will see it shut down

Terrible service, horrible conditions, place is falling to piece, curtains falling down when closing the doors, no coffee in the rooms, dirty dustbin from previous guest….. the list is endless. This place should be removed from any listings and refunds should be made. We left after 1 night and nobody even noticed??

Nobody at reception to check us in and we had to walk around the place to eventually find someone to check us in. Room Dirty, uncleaned dustbins from previous guest, curtains filthy and one fell down and the main curtain just about to fall down, torn bed linen, no towels had to request towels which took time to arrive, floors dirty, shower dirty. Place is a disgrace to a 4 star rating. Never again, In future I will check with Tripadvisor before booking.

Disappointing & will definitely not be back. Does not deserve the 4 star tourism award. Walls, curtains, shower are dirty. No teaspoons in room to make coffee. Middle of winter in Jhb & no electric blanket or additional blankets, only a duvet. Minimal toiletries. 1 out of 3 TV’s in the suite worked. Breakfast was a shambles, insufficient staff. Broken cupboard on full display. Warm milk served with tea. Bedside lamps don’t work as plug can’t accommodate a 2 prong. Just disappointing all around. Suite needs to be upgraded, perhaps the standard rooms are better but I won’t be back to find out.

Stayed overnight in this hotel in January 2022. Tyrone, the manager, was on the surface pleasant but clearly didn’t check the rooms for maintenance etc. in our room the curtain rail was broken, the blinds were held up by sticking them through the window bars & a bath towel had a hole the size of a tennis ball in it. When I reported it to Tyrone on check out, his response was that he’d talk to the cleaning staff??

Disappointing. Bed linen not ironed. Duvet hanging out of duvet cover. No blanket provided. When I asked for one, it was damp. White curtains and blinds in bedroom and bathroom were black with dust. Only one towel each provided. Soap container used by many before us. Towel rail broken. No coffee provided, only many packets of sugar. Poolside furniture not clean. Definitely not 4 star!

Amazing place to relax. Pools are stunning. One eco and one filtered