塞姆柏郎別墅酒店(Hotel Villa Cimbrone)

La Villa y su vista es una maravilla pero tienes que dejar maletas en el centro de Ravello y ellos la recogen en un carrito parecido a los de golf y subir muchas escaleras no hay forma de llegar si no es así. Si no tienes problemas para caminar, esto es una maravilla. Recomendado el hotel 100% el acceso …tengo mis dudas.

Our friend and tour guide recommended this hotel, we will tell her to discontinue service here. It was 80 degrees in our room, AC not working. Tried try to improve conditions by leaving room door and window open for a cross breeze, but total loss of privacy and security that way. Cant comfortably sleep. If I leave the window open, a band is playing... and it's nidnight. Awful. Shelf for clothing storage is covered with dust, who would put clothes there? Very specifically set up room reservation with Marco for a sea window view, upon check in, they tried to give us a room with the view blocked by tall balcony wall. Very disappointing beginning to our stay, I recommend staying elsewhere.

ho visitato lo splendido parco anche l'hotel che era prenotato per uno splendido ricevimento la passeggiata a piedi molto piacevole e dà la possibilità di ammirare il panorama a picco su due golfi bellissimo, vorrei poter passare una fine setiimana in hotel

Hotel situato in una posizione fantastica , staff super qualificato in tutti i reparti, cucina eccellente. Ritorneremo sicuramente non è una semplice vacanza ma un esperienza fantastica.Grazie a tutti soprattutto una menzione speciale per tutto il personale del ricevimento sempre pronto a soddisfare qualsiasi richiesta.

Eravamo già stati in questo Albergo ed eravamo rimasti meravigliati di tutto. Ambiente e giardini bellissimi nulla da eccepire ma nella colazione e nei pasti è cambiato in peggio, poca scelta e piacevolezza dei piatti non come gli anni precedenti. Un appunto anche sul servizio in camera non all altezza dei 5 stelle.

Non so se sia gestito dall'hotel, è comunque inaccettabile con ingresso a pagamento nel parco e con i prezzi elevati del bar un servizio pessimo, cameriere maleducato, tempi lunghi... Sono andata a prendere io la granita, che stava sul banco in attesa...

Although the room and gardens are amazing, the service is not to standard. With so many great places on offer in the area, don’t waste your money or time staying here and go where you also have great service! If you like this Villa, just pay and visit the gardens. We are in a top tier room and can’t even manage a reservation at the restaurant!! Never have I received such terrible service from any hotel, let alone a highly rated one. Would not recommend and won’t be back.

Gotta double check everything - broke our trust. It was an amazing stay up to the point we left. Great staff, food, rooms are terrific. All the things. When it came time to leave we were assured to leave our bags in the rooms and they said - don’t worry we will get it back to your bus. My wife was concerned that they mixed the bags with another family but - we trusted the process with their ticketing system. There was a bag we did not recognize in our lot and flagged it. They took that bag away. They did all the loading up. So - of course - they lost one of our bags. They denied any fault and put the blame on us. 3 hours and 150 euro later the bag was back. And yep - for a short trip - dealing with this was terrible and angering. It could have been better if the manager was more sympathetic. Instead all the blame was on us. He said “we never make mistakes with bags” and believe me - if we had thought we were at fault we would have owned up. But whenever I hear the phrase “we never make mistakes on …” I think of a fragile house of cards where staff are encouraged to lie to protect their own mistakes vs lose their jobs over “making the first mistake”. That’s what I think of. I also see the other negative comments and see how their tendency is to put the blame onto the guests (after a typical ‘thank you we take your comments seriously’ non-comment) rather than see the growing problem that they have. To the manager - yep - the way that you handled and escalated the situation got me angry in the moment . I’m very sorry about that and offer sincere apologies to you about what I said about the situation and what you should do to your mother as a result. I’m glad I got to practice my Italian but it was insensitive. Please be well. Mir.

Elegant hotel in a fabulous setting and a courteous and helpful staff that was both gracious and kind. One of the very best hotel experiences I have ever had