"我們9月10日辦理入住，一到飯店前台，接待員就堅持說他們的系統裡只登記了一個人，並提出可以幫我們支付第二個人三晚的費用。在我們堅持之後，她打電話去核實，結果發現一切正常，我們已經付清了所有費用。她的態度很差，好像是我們無禮似的。我們預訂的是一間雙床房，照片上顯示的也是雙人床，但他們卻給了我們一間只有一張大床的房間。我們升級到了另一間雙床房，但不得不自己把床分開，然後另外要兩張床單。她還說洗衣機壞了，兩天後，另一個接待員又說只有烘乾機壞了，我們根本沒時間洗衣服。房間裡一面牆的插座壞了，電視也看不了。廚房有爐灶，但沒有鍋碗瓢盆，所以我們什麼都做不了。早餐還不錯，種類豐富，可以吃得很開心。房間也很乾淨。當時水療中心和泳池幾乎空無一人，但還是可以游泳的。晚餐的選擇不多，附近的餐廳一週只營業三天，時間太晚，吃不上飯。健身房的器材不多，其中一台還壞了，這讓我先生很擔心，他很不高興。如果你有車，又想找個安靜的地方，這裡值得一去。"

"酒店很不錯,位置蠻好。 我本來會很棒的,那裏有一個室內游泳池供孩子們使用。"

"好吧"

"友善的笑臉。是休息和前往皮林國家公園的理想地點。"

"這家酒店簡直不可思議。裏面做的都是好好休息的。這是一次令人難以置信的假期。再來一次。大溫泉,大游泳池,很多浴室,還有美味的餐廳和酒吧。到處都是飲料。一切都很好。"

"我們一家四口住了7晚,過夜含早餐,對酒店很滿意。食物真的很不錯,早餐選擇很多,晚餐有特價很棒。酒店地理位置優越,空間就在前面遊玩,所以孩子很喜歡。spa的衛生可以更好,但我們沒有花太多時間在那裏,所以沒什麼大不了的。接待處的女孩應該更願意幫忙,因爲幾乎每個問題,他們的回答都是-我不知道☺️,但整體來說-我們在酒店和Bansko也玩得很開心...我們推薦!"

"一個與家人一起度假的豪華度假地點在這裏度過了4天,舒適的房間,一個很棒的餐廳,一個很棒的溫泉中心和溫暖的游泳池。一個適合家庭和朋友的運動的理想休閒場所。大片的領土,乾淨,安靜,非常喜歡。"

"The hotel is around three hours from the airport and approximately 20 minutes from the gondola. There is a shuttle service; however, it only runs twice in the morning and twice again in the late afternoon, with nothing in between. In February, most local shops are closed, although there are still a few restaurants and mini marts open nearby. The hotel and room: Our room is warm, the beds are very comfortable, and the shower is phenomenal. It is true that the kitchen setup is extremely basic. You are provided with glasses and cups, a cooker, and a fridge, but there is no kettle, no pans, no cutlery, no plates, and no washing up equipment. There are also no complimentary refreshments. That said, if you ask at reception, they are happy to provide what you need. We requested a kettle along with plates and cutlery for ourselves, and the staff member was very accommodating and asked what else we required. I am confident that cooking and washing up equipment could also be provided if requested. The bathroom includes shampoo, soap, and shower gel, but there are no vanity kits or conditioner. Breakfast: Breakfast is not buffet style. It consists of cooked options or muesli from a set menu. It was fine, but nothing particularly special. Tea and coffee: Black tea and instant coffee are non existent. Only herbal teas are available, and coffee is from a machine in the restaurant. I would recommend bringing sachet drinks from home for your room or be prepared to purchase them locally. Spa and pool: The swimming pool is acceptable but does feel in need of updating and could be a little warmer. Only one sauna was working during our stay. We have not yet booked any spa treatments, but we likely will. Staff and service: Overall, the hotel is very good. The staff are helpful and responsive. We had a few minor issues: only three pillows between two of us, one pillow missing a cover, and a shower door coming off its runners. All issues were reported and dealt with quickly. We will provide a full review at the end of our stay."