The Balkan Jewel Resort, Trademark Collection by Wyndham

Πηγαμε στο συγκεκριμένο ξενοδοχείο με τον σκύλο μας και πραγματικά δεν υπήρχε καμία παροχή για αυτόν. Πληρώσαμε 25 λέβα το βράδυ για τον σκύλο μας για να μην μπορεί να κυκλοφορήσει πουθενά μέσα στο ξενοδοχείο και για να τον κοιτάνε με μισό μάτι. Το ξενοδοχείο ανέγραφε ότι ήταν pet friendly

Unfortunately our experience with this hotel was disastrous. We chose The Balkan Jewel for the end of our vacation, specifically because it offer an E charger, a restaurant and a snack bar by the pool, indoor pool + spa, massages, playing areas for children, etc. When we arrived at the hotel, the EV charger wasn't in use, the man at the reception initially said they don't offer such thing and offered us a PHONE charger! Eventually, after speaking and explaining to the 3rd person, they called someone to come the next day (maybe?) and set up the stations, as they didn't seem to be in use at all. Although I sent a message via *********** in that exact morning to ask if the EV charger is functional and received an affirmative answer. No biggie, we were tired and hungry and could easily wait until the next day to charge the car. When we wanted to go to the restaurant, after waiting until 7 pm for the main restaurant to open for dinner, as the pool snack bar was closed, we were told we can't eat because they have a private event. After we argued, the women told us to buy the menu from the party group and to eat whatever they planned. Seriously?! We asked for the manager and after another argument she said that we could eat in the room some soup, maybe rice or whatever... Our 4year old daughter was crying by this point and we were beyond disappointed and angry. We chose a nice hotel with, said, a nice restaurant to enjoy the last 2 vacation nights, to enjoy a good dinner and wine, not to eat in the room, so we didn't agree and asked to check-out immediately, which we did. The manager also said that we shouldn't be there because the hotel is full and there is no room for us - but we already received a room. So we left, we no regrets and went to a hotel nearby, where we felt welcomed and could enjoy what we have paid for and what was advertised. The Balkan Jewel is a dead end - we received worn out robes - one of them was torn apart and when I went at the reception to change it, the woman there pretended to not speak English, even though later on she spoke perfect English. The cleaning is also a joke. We were stuck in the elevator - when we told the manager she said it's not true, as she was using it. And about the EV charger station she said that it broke down at 12 pm that day, after I sent them the message asking about it. But in reality, they were never, ever in use - they have 2 or 3 stations and none of them was in use. No one at the hotel knew how to connect it. Such a shame!

Wonderful hotel. Excellent staff. Indoor heated pool. Very big jacuzzi. 5 minutes drive from Bansko.

A fantastic holiday that was made better by great staff. Polly and her team are fantastic and nothing was ever a problem. Shuttle to the slopes whenever you needed it, warm apartments with the option to cook. Food fantastic along with a well stocked bar! Will be back again next year

This resort is in a beautiful location surrounded by mountains and in a valley. There is delicious food in the towns nearby but also its close enough drive to other countries or cities to visit like Greece, North Macedonia, Turkey, Kosova, Serbia and to visit Sofia and Plovdiv nearby and Melnik wine valley. It is a very clean resort with many amenities and offers included buffet breakfast that was delicious.

Service was attentive and accurate, even though some small issues arised the staff was able to solve It as soon as possible. The room was not only cleaned and equipped, was also having a wonderful view of the Mountains. The bed was really comfortable along with the rest of the many services offered by the property, including the variegate tasty breakfast. Location was perfect. If you are looking to relax and have a break with no caotic surroundings It Is Just the right spot. Overall the quality/price rapport was great, I strongly recommend.

Dirty cutlery and quite cold booked appartment. Change of appartment happened to lower price offering without any notice about that. Slow staff by check-out and sorting out of price differences between initial and 2nd room. Overall experience not matching the claimed 4 hotel stars.