雷德蒙德Cascade Lakes Brewing Company Production Facility *beer to-go only附近酒店

房間很乾淨,牀2人很舒服。在95-degree天結束時,游泳池非常受歡迎。安妮塔的印度美食車(就在物業上!)很棒,方便。安妮塔很友好,樂於助人。美味!缺點:辦公室上面的明亮燈光照進房間一整晚,窗簾太薄擋不住,你也不能關門外的明亮燈光。更好的窗簾,窗簾上面的價真的會有所幫助。雖然做飯和打掃衛生的女士都很好,但經營這個地方的男士們大概是我們整個24-day公路旅行中遇到的最不友好的。

We have stayed here often, in fact for years, when we come from Portland to spend the holidays with our family in Redmond. Yes, it's my fault that I did not see the small font when I booked, that said non-refundable. We did not anticipate an out of the ordinary snowstorm that made all the passes from Portland to central Oregon nearly impassable. In fact, none of our family from outside of Redmond could make it there. I called over 48 hours before our reservation to let the front desk know we may need to cancel if the roads didn't improve and was told that she could not give me a refund based on my reservation. Since I did not want to be out nearly $500, we attempted to make it. When it became obvious over 24 hours before our trip, that it was not safe to travel, I called to cancel and asked for the manager to call me. I never received a call. I emailed the contact info for Choice Hotels, the parent company of Comfort Suites, and received an email a couple of days later that, since their hotels are individually owned and operated, I would need to contact the hotel directly. My husband has now called THREE times, only to be given the same message that the manager would call him back. It has now been nearly three weeks of phone calls. Do you think a manager has called? Of course not. I get it....we booked on a non-cancellable reservation, but you can't even give us a call???? What if instead of a snowstorm, it was COVID that would have caused us to cancel? Guess we'd have to drive there anyway and stay in your hotel so we don't lose our $500. This did not just happen to us, but also our sister whose flight from Juneau was repeatedly cancelled due to staff shortages and the snowstorm in the Pacific Northwest. Absolutely NOTHING she could have done to get herself from Juneau to Redmond, Oregon, without a boat or an airplane. After years of being a repeat customer of this hotel, we will no longer be returning. Good luck to anyone who wants to get ahold of the manager of this hotel in the future.

很棒的住宿地點!超級乾淨。工作人員很好,樂於助人。新鮮的餅乾和咖啡!早餐很好。它不太擁擠。我們很享受我們的住宿。很高興我們沒有留在本德。一切都很完美!隔壁的餐廳俱樂部先鋒很棒!