米湖-貝亞冰島酒店的評論

來自住宿之回應: Dear Taxiong,Thank you very much for sharing with us your experience and photos. We are very glad you took full advantage of our Hotel facilities.We wish you a wonderful day and hope to see you again.Best Regards,Alena, Front Office Manager

來自住宿之回應: Dear Guest,We greatly appreciate your positive feedback. We do our best to make our guests feel welcome. Therefore, we are very glad to hear you had a great experience. Sincerely, Alena, Front Office Manager

來自住宿之回應: Reply from the property：Dear Nayaij, Thank you for taking the time to give us your valuable feedback. We are very happy to hear you found our breakfast delicious. Best Regards, Alena, Front Office Manager.

來自住宿之回應: Dear Janet,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards, Alena, Front Office Manager.

來自住宿之回應: Dear Guest,Thank you very much for sharing with us your experience. We are very glad you took full advantage of our Hotel facilities.We wish you a wonderful day and hope to see you again.Best Regards, Alena, Front Office Manager.

來自住宿之回應: Thank you for your thoughtful review! We’re delighted to hear that you enjoyed our convenient location next to Lake Myvatn. While dining options in the area may be limited, we take pride in offering a great dining experience at our hotel for those looking to enjoy a meal without venturing far.It’s wonderful to know you found your room spacious and clean! Our outdoor hot tub is indeed a highlight, especially with the stunning views and the chance to soak under the Northern Lights. We hope to welcome you back for another memorable stay!

來自住宿之回應: Dear Houzijianbingdianzhu,Thank you very much for sharing with us your experience. We are very glad you took full advantage of our Hotel facilities. Our reception is providing bathrobes for the hot tubs to the guests for free.We wish you a wonderful day and hope to see you again.Best regards, Alena, Front Office Manager

來自住宿之回應: Thank you for sharing your thoughts! We appreciate your feedback regarding the room size, especially for families. We’re glad to hear that you found the sofa bed comfortable!It’s great to know you enjoyed our bar and restaurant, and we strive to provide a cozy dining experience. We also appreciate your kind words about our front desk service; our team is always here to help, especially with aurora alerts!We aim to offer a simple yet satisfying breakfast to start your day. Thank you again for your insights, and we hope to welcome you back for another stay!

來自住宿之回應: Thank you for your detailed review! We’re glad to hear you found our hotel easy to locate upon your arrival at Lake Myvatn and enjoyed the proximity to the beautiful craters, hot springs, and waterfalls.It’s great to know you had a pleasant dining experience in our restaurant, especially with the beef and lamb! We appreciate your feedback on the room size and bed; we strive to provide comfort for all our guests.Our happy hour is indeed a popular spot for guests to unwind and socialize, and we’re thrilled you got to experience that. We hope to welcome you back for another enjoyable stay!

來自住宿之回應: Dear Guest,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience and frustration you experienced regarding your reservation and the lack of communication from our team.We understand how important timely and effective communication is, especially when it comes to changes in reservations. We are truly sorry that your emails were not responded to and that you had to go through such a hassle to address your request. This is not the level of service we strive to provide, and we regret that we fell short in this instance.We have reviewed your case and acknowledge that there was a breakdown in communication between our front desk and management. We are taking immediate steps to improve our internal processes to ensure that all guest inquiries are handled promptly and efficiently. Our team is also being retrained to better manage such situations and to empower our front desk staff to make decisions when necessary.We value your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to serve you in the future. Please feel free to reach out to us directly if you have any further concerns or if you decide to stay with us again, and we will do our utmost to ensure a more enjoyable experience.Thank you once again for your valuable feedback.Best regards,

來自住宿之回應: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Front Office Team.

來自住宿之回應: Dear Sunpei,We greatly appreciate your positive feedback. We do our best to make our guests feel welcome. Therefore, we are very glad to hear you had a great experience. Kind Regards,Alena, Front Office Manager

來自住宿之回應: Thank you for your feedback! We’re glad you appreciated our new facilities and the overall quality of the hotel. We understand that pricing can be a concern, and we strive to offer value for the experience we provide.We’re sorry to hear that the restaurant food didn’t meet your expectations. Your comments are valuable, and we’ll use them to improve our offerings. We hope to have the opportunity to welcome you back and provide an even better experience next time!