佈雷達諾富特酒店(Novotel Breda)

The hotel is not in the center, have a car o trasportation if needed. The restaurant was out of servicie the weekend i went, and there is Just one close by, so, few options around. Also the sign for not to clean the room was hanging and they did not care, they cleaned anyway, i jad to ask them to leave but they dont speak english, so they stayed till i call the reception. By the way, people at the front desk were kindy and very communicative, always smiling and friendly. The pool area was good and clean. The stay was ok, but i think relation price - quiality was ok

言語本身是善意的，但卻沒有表現出積極改善不應該被破壞的事情的意願。電視壞了，所以我嘗試給 Lip Session 打電話，但電話也打不通。修理工來了，修好了電視，但沒修好電話。他們說他們無法預訂客房服務，因為他們無法接聽電話。後來床沙發不行了，所以一開始就訂了2個人，給了一張破沙發床。當我要求換房間時，他們說很難，因為所有房間都住滿了。我不確定你能在多大程度上相信員工的話。不過，早餐室的工作人員非常友好。似乎只有接待人員不太願意主動回應。我想你不會再來了

Everything was perfect, just the hotel is far from center.

沒有車的話很難到達，但是酒店很不錯，很乾淨，對顧客很友好，早餐也很棒

乾淨整潔喜歡

Their computer system was being "upgraded" the night I arrived and caused several subsequent problems. At the end of the following day my room key didn't work and the receptionist had to re-enter all my details into their system to provide me with a functioning e-key. Meanwhile my room had not been serviced that day. Not a major issue but irritating. At checkout I was being charged for car parking when I had confirmed at check-in that I did not have a car. Also local taxes were being charged when I had already paid for that at check-in and, I believe, had already been charged by ******* for that element of my stay. The receptionist was lovely and tried to make a repayment but the system prevented her doing so. She noted my card number and promised to make the repayment after talking to her IT team. I received a request via ******* for my card details and asked for assurance that this was a safe method of providing these details. I received further contact from the hotel asking me to call them to effect the repayment by phone. I was in transit and have not yet done so. The staff team were all wonderful and were clearly embarrassed by the IT issues. I strongly commend them but Novotel should be able to do better than this!

Over het algemeen een gedegen hotel, maar in de omgeving valt er weinig te beleven.

The hotel is adequate with friendly staff. The property is a little tired. The restaurant was closed so ate in the bar. The food was expensive for the quality. The drinks were good but a ridiculous price (€8.50 for 33cls). However they offered an excellent breakfast 😀. I guess it’s a sign of the times!