印第安維爾斯埃斯梅拉達萬麗度假水療度假村(Renaissance Esmeralda Resort & Spa, Indian Wells)

Wonderful place with great service!

Nice fun hotel for kids, the kids activities are the best!

Excellent service, very clean and comfortable rooms, fantastic common areas, pool, restaurants.

Service, food & drinks at pool were awful. Many employees walked past us, no one offered to take our order. One employee told us if we didn’t want to wait for our server to go to the bar. I will say it also was not busy. Nachos were covered in Velveeta and canned olives. Bloody Mary tasted like fish. Yuck! Hotel was ok overall. Parking was expensive and only 4 EV chargers. Wouldn’t stay here again.

My family and had a great time well spent. The only that we wish was better is the food service. For the first night we waited for our food for an hour, not much is being supervised if everything is ok, or if your food has arrived. Same for the second night waited for our food for 40mins , and it wasnt as busy, we know its not much of the servers fault but not sure why food took foreverrrr to get to us. But aside from that. The pool service was amazing! Rooms were nice and clean, very kid friendly.

Nice and large resort, very clean, elegant decor, ample rooms, good amenities. Front desk could be friendly, short and cut us off as we were coming in saying hello and sharing we were meeting with friends. Not a welcome, or glad to hear, or enjoy, or at the very least wait for us to finish our sentences and smile. Parking is very expensive.

There was nothing we didn’t like. Unlike other places we visited in the past where there was always something to complain about. We are always critical of the shower but not this time. It was immaculate.

The pool was disgusting and dirty. There were beer cans and empty cups along the bottom. There was a convention or party going on until midnight in the middle of the hotel which was super loud in our room as all of the doors to the rooms open up to the middle of the hotel. I would not stay here again. Also, the 4pm check in was not on time.