羅阿諾克縣Carvins Cove - Bennett Springs附近酒店

Hotel was clean but room furniture is tired. 3 story hotel with one ice machine on 1st floor which was not working. The biggest complaint was the attitude of the front desk clerk from the very first moment we arrived. We literally waited to be acknowledged and checked in for 5 minutes as She sat behind the counter on the computer. She did not make any effort to acknowledge us or apologize for the delay. After checking in, I discovered the one ice machine was broken and the desk clerk only reply was “ it happened before”. There was no effort to resolve the problem or apologize. After a request from my wife to resolve the situation, we were informed that We were being unreasonable and that She didn’t have to bend over backwards to satisfy us. The hotel did end up providing bagged ice but the experience was enough for us to avoid this hotel in the future.

我們停得很晚去了塞勒姆,得到我們的房間超級簡單,它很快,效率很高。很棒的客戶服務。乾淨舒適的牀。不錯的電視。方便的。會告訴我所有的朋友如果他們來這裏停下來。

The service was great. A little disappointed with the breakfast. There was a little smell of mildew in the room. Turned off the heater and it was better. Beds were very comfortable. Wanted to take it home with me.

特大牀房比舊房間更新干淨,我唯一的問題是我預訂的房間清楚地顯示了一個帶熱水浴缸的房間,但花70美元我應該知道的更好,但仍然沒有虛假廣告,有些人會看到,當他們意識到這裏沒有熱水浴缸,燈具,牀和房間裝飾都很棒,浴室也很乾淨,這是每個人都希望和希望的,前面的女士這次對我也沒有那麼粗魯雖然霍華德在塞勒姆的6到7家酒店中,我非常喜歡這裏的景色,而且大多數時候我住的房間都是這樣!

我和丈夫在這裏住了很多次,除了這次以外一直很開心。我們入住的時候前台非常友好(Baileycheck in)我們去了我們的房間安頓下來,第二天就是一切都不順利的時候。我們注意到的問題是,門上的鎖壞了,你關上門,你只要按一下就可以打開門。我們走到前台,他們說有人會下來看看。我擔心的是,當客房部來的時候,門會開着,當我向來檢查的人解釋時,她告訴我們,只有當你退房時,如果客房部不來,他們才每天來每天打掃房間,然後我認爲他們應該降低房間的價格,因爲早餐不像是所有的東西都是預包裝的(我知道因爲COVID,但我認爲有些地方只是利用這個藉口來不擁有像他們一樣的東西)。早餐區沒有人,我問前台她可以找到任何杯子,我們只好用咖啡杯。我們房間的鐘壞了(後面的繩子斷了),沒有多餘的衛生紙,我們房間沒有任何東西可以告訴我們有關酒店的信息;泳池時間,健身房時間,早餐時間,該地區的餐廳。我之前說過,我們以前住過這裏,因爲我丈夫爸爸住在那個地區,但我會重新考慮讓她住在這裏。我的賬單也出現了問題,我給酒店打了幾次電話,給金奧康納和艾麗西亞奧斯汀留了言,一位給我回了信。這是我第三次打電話,前台的貝利是唯一一個幫我解決問題的人。我的帳單(他們向我的信用卡收取了兩次費用)。