希爾頓花園酒店-羅切斯特市區(Hilton Garden Inn Rochester-Downtown)

Rude welcome at check in, rude server at breakfast. Waitress yelling at cook, just miserable person. Hotel room was not clean. Fingerprints all over. Little red and gold sequins on the floor in the bathroom. The couch in the hotel room was so dented in the middle from use, when you sat down you felt the medal bar. Worst part when I filled up the tub in bathroom for my daughter, there were these black particles floating in the water. Disgusting. Also heads up if you spend the extra 15 on the breakfast, its a waste of money. Its one of the worst breakfast ive had at a hotel. Only possitive was the lobby looks nice. Hilton used to mean something.

The parking lots and directions from staff was horrible, the battery of the door where u put keys in was dead so had to wait till the changed the battery’s ,then my 2 yr old sleep on one of the queen beds and woke up with lots of bites on her body ,as I was leaving I asked the lady on service desk if their was some bugs on the room she said no I told her we’ll theirs some kind of bug because my daughter woke up with bite in which I showed her my daughter had them all over,her respond was ok I’ll have them check the rooms No apologize at all…Never again we would not stay at this hotel

飯店比較舊，位於市中心。他們提供很好的接駁車服務，但是房間需要更新和維護。工作人員很友好，樂於助人，但晚上不要在該地區散步。犯罪率上升，無家可歸的人也增加。

房間很大，設施齊全。應用程式簽入和簽出都很順利。數字鑰匙效果很好。 本來想在第二天喝 k 杯咖啡。