Hyatt Place Detroit Auburn Hills

Was there 5 days and never once got maid service. Had to go to lobby each day to request clean towels, cups, glasses, toilet paper and tissue. Bringing it up to our own room.

The hotel lost power late Friday night and it was never fully restored thru our check out on Sunday. I am hopeful to get a refund on Saturday night as it was not a great experience to pay for and felt almost downright unsanity/unsafe to keep guests. Yet we were being told that Hyatt was not refunding money for us to go get a different hotel room at the time. Having said that - The staff needs a huge high five for doing the best they could to answer questions and deal with LOTS of angry folks. This is a never again

Pool was closed for repair. A/C did not work in our room. TV did not work. Telephone to front desk did not work. We were told we could changed rooms when we complained at midnight, but it was too late and we were already unpacked. Breakfast was a big disappointment, not enough food, no back or sausage and no ketchup. This was very disappointing and over priced stay.

The breakfast options were great. The overall cleanliness of the facility top notch. The broken microwave sink and thermostat not so much. Lack of knowledgeable staff to assist with problems did not help.