希爾頓花園洛克威酒店(Hilton Garden Inn Rockaway)

Had to go get our own toilet paper because they left us a 1/4 roll. Tried to go get in the pool which was slimy and disgusting so couldn’t use it. We then proceeded to try to use the jacuzzi which was cold and didn’t work. Place needs to be updated and cleaned. Don’t waste your money. Manager did handle it very professionally though after speaking with him.

This was one of the worst check in processes I've ever experienced. The first thing the guy at the front desk says is "I don't have any rooms available". Mind you, it's 4pm there are multiple people waiting for their room at "check in" time. The guy was so rude, no remorse, and the excuse of they had a lot of weddings yesterday is unreal. Has that not been the case every weekend? We had to get ready for the wedding in the lobby bathrooms. Absolutely horrible.

There were no lights on in the parking lot. Then I was told they had no rooms available and I would have to contact ******* to get my reservation changed. Thankfully another gentleman gave up his room so my son and I didn’t have to go somewhere else.

I had booked through ******* and paid in full. The hotel charge me for the night and still has not refunded me the money. Even with my booking confirmation and talking with them in the lobby they had it in their system.it’s been almost a week and I’m still dealing with them not refunding me. My next step is to go to BBB and see if they can help me get my refund. At this point it’s going to be hard for me to use ******* if this is something I’ll have to deal with each time I book a hotel

From start to finish our experience was incredible. The front staff was busy but so lovely and welcoming, we were able to check in before 4 pm. Our room smelled so good and was clean as a whistle. The shower pressure was incredible and the shampoos and soaps were an added benefit. The kids loved the pool. We then had drinks at the hotel bar with our friends and Thomas was the best bartender ever, friendly, attentive, and quick. He was the only staff member there with a huge crowded lobby. Breakfast was equally amazing, with the two nicest waiters/managers manning breakfast. Overall we’d stay here again every change we get.

We checked in at 4:15 pm and no room was available. The pool and hot tub were closed. However, they advertise that it’s open. We logged into the internet and it’s slower than cellular service. It’s too bad because the property is clean, updated and nice.

I called the worst time to find out what was the charge on my credit card and I got hung up and I will never go there again for staff

I had a quote of about $194 online but when I paid at the hotel it was over $220

The hotel cancelled the reservation without notifying me. Orbitz offered me no support. Orbitz did not help fix the situation at all. I will never use Orbitz again