美國長居酒店 - 拉姆西- 上鞍河(Extended Stay America Suites - Ramsey - Upper Saddle River)

Was told every room had a recliner and I booked my room with 2 beds. I needed the recliner for my handicap uncle and was told by the Manager, basically “tough crap”. Would not do a thing to assist with the issue. Had to rent another room which I was told was handicap. My uncle was stuck in the recliner all evening and I had to go up in the morning to get the chair back down. Could not use the shower if you’re in a wheelchair.

Friendly staff at front desk, never a wait to check in.. room was cleaned well, definitely recommend staying here.

Breakfast was not as advertised. Muffin in a bag and weak coffee was all they had.

Clean room and comfortable bed. Hair dryer caught n fire and they offered no replacement when requested. Had to go to Christmas Eve celebration with wet hair. Loud noise from next room. No staff to.contact through the night.

There weren't any silverware, dishes or cups in the cupboard-no coffee pot in the room. No cookware. So why is there a kitchenette?

The daily staff goes above and beyond to accommodate your needs. They are friendly and quick to help you. The daily staff made it a pleasant stay. The location of the hotel is convenient as it's right on the highway and easy to drive to other locations. However, it is not walkable and guest should be prepared to drive everywhere. The hallways and rooms could be a little cleaner. The grab and go breakfast is decent but lacking in some areas like juice and water.

The staff is very friendly. Hotel condition can be improved. Room is noisy from the traffic on Route 17, orherwise, the room is reasonably comfortable. Kitchenette is not equipped but probably can request for cooking items and dinnerware as we have to ask for cups.

Hotel was disgusting! Orange peel under the bed so clearly not cleaned well, no shampoo in shower. The smell of must, smoke, and cheap cleaner was unbearable. The bed was so hard felt like plywood. Debated leaving in the middle of the night it was that bad.

Room was vibrating all night do to mechanical room below my room. Morning breakfast was not out two days out 6 on my stay. Walls and chairs had stains on them. Kitchen was the only plus