克利夫蘭 - 韋斯特萊克希爾頓逸林酒店(DoubleTree by Hilton Cleveland - Westlake)

I paid for king bed they didn’t tell they were putting me in a room with a double bed I complain they told me they were Out of king beds

Great for kids, swim pool is accessible to room. Good for winter swimming vibes and the chocolate chip cookies are a 10/10

amazing place !

Upon entering the room after check in, there was a dirty wash cloth in the bath tub and a soaking wet towel in the refrigerator. Took several inquiries to get staff to investigate and remove. On a positive note, they gave us a free breakfast voucher for this. Then the toilet overflowed onto the floor the next morning. While maintenance responded quickly, I question if they actually mopped up the overflow and sanitizer appropriately, or just spread the overflow around the floor diluting it in an effort to mop it up. Location was convenient to shops, hot water was hot, and television size was bigger than most other hotels.

The check-in was very nice, they gave us hot cookies. The rest was a little rough. There was no soap in any of the dispensers in the shower. 1/3 lights in the room would not turn on (broken switch). No one brought fresh towels even tho we didn’t but up the do not disturb sign.

I arrived Wednesday 11/22. The following day when I came back around 9:00pm the room wasn’t done. On the 24th I told the receptionist and a manager and they assure me that it was going to be cleaned. When I arrived late at night nothing has been done. Went to the reception area and they told me the cleaning people left for the day. Next day before living the premises I told the receptionist and finally the room was cleaned. The following day I arrived at the hotel around 6:00pm and the room wasn’t cleaned. There was a person cleaning another room and I ask her if mine was going to be clean and she did it. Terrible experience