聖露西亞羅雅頓世外桃源 - 傲途格精選全包式度假村 - 限成人(Adults Only, Hideaway at Royalton Saint Lucia Resort)

I would not recommend this property: The first thing that bothered me was that the property didn’t offer complementary transportation to, and from the airport. You will have to find your way from the airport to the resort, which is almost a 2 Hour Drive , and it will cost you anywhere between $90-$120 both ways. Second issue was the food quality and service. It was extremely hard for me to find anything that was remotely good to eat. The service people were extremely rude. The room service operator snapped at me after I was asking for clarification about my order. Room service took over an hour to deliver. another server seemed to get upset with me when I would ask for additional mimosas during brunch. The cleanliness of the room was terrible. When I entered the room, the mirror was covered in black spots that couldn’t be cleaned off. It appeared to be molded. They assured me that it wasn’t mold, but it was built up moisture that the mirror had collected overtime. Maintenance said that they would request for the mirror to be replaced, however nobody came in to replace the mirror. Secondly, our sheets weren’t clean. There was sand in them. I also was told by another family member that they experienced the same thing in their bed. Lastly, the furniture in the room was extremely old and outdated. The location of the property is beautiful however, it was overshadowed by the poor food quality, lack of service and cleanliness.

I have been to the Hideaway at Royalton in Mexico and had a wonderful experience at that location. The hospitality and customer service there was flawless; so I decided to do my honeymoon at the Hideaway at Royalton Saint Lucia. I would have to say my experience with the staff at the front desk at the Hideaway at Royalton Saint Lucia, was not as pleasant and welcoming. They don’t give you the rundown of the location in terms or what amities the site have to offer, the times things close! No map or indication on where the restaurants are. We did not realize we had a hideaway restaurant on our side of the resort until another guess told us and they only knew about it by walking around the resort! They literally give you your room bracelet, your room number, and the government fees per day and send you on! This was my honeymoon, we had a $500.00 credit with the Royalton because we were getting married there but covid ruined it! We was told by corporate we can use it towards the honeymoon package. We provided the emails, the letter from the royalton corporate office and everything we had pertaining to the credit and got completely railroaded and treated rude by the front desk supervisor named Omega. She said the credit had nothing to do with St Lucia and wouldn't even acknowledge the credit but only wanted to give us a 150.00 complementary dinner which were not to terms of the agreement from the Royalton. I spent several days emailing corporate to help. Fix the frontline.

It was an amazing stay. The resort was exactly what we were looking. Everything was perfect. Except for the service that was mediocre, all other things were great.

The resort was beautiful, the staff could have been a little nicer. The rooms were nice, but there was a mildew smell in the room. I wish the resort had more entertainment options. They offered nightly activities but it seemed as if I was hearing the same music every night.

Staff was amazing and friendly. Check in and out were easy. Lots of options for food/bars entertainment. Food was fine. Hibachi and gratzi were the best options. Service was slow at times. But everything else was great! Pool, water/beach.

We had the best time while we were there. The staff was amazing. Darnell and Ferna went above and beyond for us at all times amazing food we will be back. Darnell and Ferna were our butlers they made this trip so amazing for us . I give it 5 stars for sure !!!

Everything was good except stuff and service. We were waiting for waitresses about 20-30 min. And another thing is beach towel. they give everyone unlimited number of towels. We had to wait until new towels appeared.

My wife and I travelled here for the second portion of our honeymoon in St Lucia and were not disappointed whatsoever. We stayed in the Hideaway portion of the hotel (Adults only) and upgraded to Diamond club which gave us access to a 'butler' who was available to book us into the restaurants and help with any general queries (other examples include general questions about the resort and island, helping to arrange a taxi to the street party). Being in diamond club also allowed access to the diamond club area of the resort (which happens to be on the other end of the resort from the hideaway) where there is a pool, beach area and bar (serving daytime food which cannot be found elsewhere). In our opinion, it is certainly worth the upgrade for the level of service that you receive. Now onto the resort in general; all of the restaurants served great food and we had no complaints with any of it. There is a good variety of cuisines and the coffee shop is a great addition. The staff throughout the resort were friendly and very helpful. BUT.... if you want to experience more of what the island has to offer then I would recommend a couple of nights at a different hotel out of the resort also. It would be easy to stay in the resort without leaving as there is so much on offer but we experienced the REAL St Lucia when we stayed near Soufriere for 2 days prior to this. This isn't an issue with the resort in particular as there are excursions on offer but something to bear in mind.

Diamond club not worth it. In room dining for breakfast wrong every day, butler no where to be found, food only ok, service pretty awful. For over a thousand a day stay somewhere else. Also not all inclusive.