Terrible, rude staff! Check in time was 3:00 and we didn’t get to check in until after 4:00. I called in the morning letting staff know we’d like to check in early and asked if we could at least swim early. Staff said maintenance had to be done on the pool. I was told to call back at 1. When I called at 1 I was told we couldn’t swim until we checked in. We got to the hotel at 2:30 and couldn’t swim, however others were in the pool. At 3:00 several others were able to check into their rooms. A different staff person came on just after 3 and I asked if we could swim and she said of course! Very frustrating!
翻譯