Unfortunately, at the reception, we received a room on the first floor with windows to a busy street, where we were disturbed by the traffic of cars... Unpleasant...Further above us, RECONSTRUCTION of part of the hotel was taking place - construction work, again very unpleasant. When we requested a change of room, we were offered a room in the courtyard hotel. A negative experience with the front desk manager who was not willing to deal with our matter. What surprised us was that they practically do not know your system. Hotels memeber, I was especially surprised that when we were at the reception, we expected, as a gold member of your program, a significantly better attitude of all members of the reception. I would like to appreciate the wonderful view from the 8th floor restaurant and the excellent service from all members of this restaurant…
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