厄本旅館(Urben Guesthouse)

Pessimo, è un garage non un appartamento. Sono arrivata con la mia bambina di sera e ho dovuto aspettare fino al giorno dopo per trovare un'altra soluzione. NON Mi hanno rimborsato. NON C'ERA IL RISCALDAMENTO, solo due stufette che non si potevano usare perchè le prese della corrente NON funzionavano. NON C'ERA acqua calda. La porta che da sullo squallido cortile NON HA UNA CHIAVE o una serratura per chiudere dall'interno. Vicino al letto matrimoniale c'è una porta non meglio identificata che non si sa dove va a finire e chiunque può entrare in camera mentre dormi. E' la sistemazione più squallida che ho trovato nella mia vita, ho continuamente chattato con la struttura avvisandoli che non c'era riscaldamento, che era un garage e non un alloggio e che lasciavamo la struttura, ho tutti gli screen delle comunicazioni e hanno detto a booking che ho lasciato senza avvisare. Davvero schifo, da denuncia. Spero ancora di ricevere il rimborso altrimenti mi rivolgerò a chi di dovere per far valere i miei diritti. Abbiamo avuto FREDDO e PAURA.

160€ (non rimborsabili) a notte per avere 29°C in camera: invivibile. Non si può che essere costretti a cercare una struttura alternativa (come poi sono stata costretta a fare). Assistenza clienti inesistente dal momento che le risposte arrivano dopo interi giorni. Per ricevere una misera risposta, nemmeno esaustiva, è stato necessario contattare l'assistenza di booking; senza comunque ottenere nulla visto che dopo aver incassato la quota di pagamento si sono totalmente disinteressati del disagio. Le foto non corrispondono alla realtà: sembrerebbe un ambiente nuovo e curato, ma in realtà è abbastanza vecchio, mal tenuto e mal pulito; uno specchio per le allodole. Aria condizionata inesistente, presente un ventilatore vecchissimo e rumoroso: il prezzo non è ingiustificato, è totalmente un furto. Dichiarano "insonorizzazione", FALSO. Il posto è rumoroso e si sente praticamente tutto. Dichiarano "minibar", FALSO. C'è un piccolo frigorifero in camera, ma non raffredda e contiene solo una bottiglietta d'acqua. La tessera magnetica per il check-in è lasciata all'esterno della struttura in una piazzetta, all'interno di una buchetta della posta rotta, alla quale chiunque potrebbe accedere per prenderla. L'odore di muffa e umido, unito al caldo estivo, è il tratto distintivo: 29°C in camera per 160€ ? No, grazie

Las persianas no son suficientes para evitar la entrada de luz.La regulación del agua caliente / fría de la ducha no es constante.zonas como el desagüe de la ducha y acabados del suelo del apartamento están desgastadas por el uso y de apariencia desagradable.En la terraza hay humedades.Las fotos no muestran la realidad. En tres noches solo vimos servicio de limpieza.No hubo asistencia presencial en la recepción.Todas las gestiones se hicieron por internet o por teléfono y se resolvieron satisfactoriamente. Zona tranquila y bien situada pero requiere reforma y esmero en los detalles.

There are pros and cons to staying at this property. Pros: The property is located in a very safe convenient location. About a mile walk to all major attractions in the center of Rome. The staff is very very kind. Responded pretty quickly via WhatsApp. They coordinated our transportation to and from the airport to property seamlessly. It is spacious and provided enough room for 3 adults. Staff held our luggage until we departed at 5:30 in the evening, since check out is 10:00 am. Which is pretty early, would be nice to have a later check out time. But didn’t expect it since we knew ahead of time it was 10:00 am. Cons: There is no air conditioning. I was under the impression there was AC, but the staff provided two extra fans for our room. But still very hot and muggy in the room during June. The ceiling fan, does not work on high. There are 5 levels, once you go up to level 3 it’s makes an awful noise that sounds like something scratchy across the floor. It’s terribly obnoxious. We didn’t find out till day 3 the noise was coming from the fan. When we arrived we didn’t know about online checkin and when we arrived we weren’t sure how to go inside since the doors were locked. However the manager of property called me promptly and opened the door remotely, and allowed us to wait inside until he arrived or check in, and he was very helpful and kind. Overall the lack of AC would be the only deterrent for me not to rebook. If this was fixed would def come back.

Très bien emplacement , au calme dans une rue non passante . Dommage pour l eau chaude qui arrive tardivement voir plus le soir . Pas de personnel sur place donc pas de petit déjeuner mais personnel disponible rapidement par téléphone

The unit was just as advertised… Very close to Termini train station and walkable to many points of interest. It was a great home base to return to after hours of exploring Rome. The only thing to note is that the shower takes a while to heat up, so just be patient.

unfortunately we were there 12-15 july, during a heatwave. Instead of air conditioning (not advertised), or a ceiling fan(advertised), were two extremely noisy floor standing floor fans, which didn't do much more than circulate warm air. Fridge barely worked, non working coffee machine was changed, floor looked like it had been mopped with dirty water,paintwork was chipped and dirty, bottom of toilet door was rotting away, safe was lockable by key (easily duplicated), daughter's sofa bed wasn't long enough for her to stretch out. Terrace area, while large enough to be potentially a game changer, was furnished with 2 metal chairs, a rusty metal table, a number of dead plants, and 4 wall lights, of which only 1 had a working lightbulb, had a unpainted concrete floor, and dirty walls. For the cost of a weekend stay, this area could have been made very nice. The place badly needs some TLC. The weather is forecast to get hotter in the following week, and I feel for the next occupants. On the plus side, Camilla let us store our baggage on the day of departure, although not secured .

The place was a total waiste. The AC did not worked, the ceiling fan cracked all the time, one window is broken, thus could not be opened to get fresh air, No human being available at any time to handle these issues, I called the number on site a few times only to hear they were not available. DO NOT STAY AT THIS PLACE...

Overall, it is a great guest house! The staff makes sure that it is clean and that nothing is missing. The location is suitable for travellers that want to explore many areas of Rome, since it is a walking distance to many of them. There are a few restaurants near the guest house in case you are super hungry, but I recommend to explore other areas to taste delicious Italian food. For the check-in, it is not flexible so make sure to do it in advance (the open hours are from 3 PM to 7 PM). We arrived after 7 PM since our plane was delayed, so it was not possible to enter our room the first night. We tried contacting the guest house through email and phone, but we only received a response the next day.